Customer Service Specialist - Resolution

MISSION: The mission for this role is to provide excellent customer service to clients, patients, and requestors. This role will be required to meet daily goals and report to the Customer Service Manager with any reoccurring issues for resolution. He/she should align with HealthMark Groups core values, culture and overall CRAFT of the company.

REQUIREMENTS: The requirement for this role is to have good communication skills both written and verbal and interpersonal skills to build successful working relationships with requestors, clients, and co-workers. This position requires a person to be detailed oriented and be able to resolve customer issues in a timely manner. Excellent follow up skills and time management are essential. This role is a remote position so the candidate must have reliable internet and a quiet background setting.

LOCATION: REMOTE

• Key Points: Requestor Support: Ensure HealthMark is providing excellent customer service by being client focused

Daily Roles And Responsibilities

• Monitor multiple queues.
• Data Entry work updating addresses, fax numbers, and emails.
• Email on non-compliant requests that are missing documentation.
• Entering in new updated requests.
• Reviewing order to ensure proper documents and information has been added.
• Outbound calls for all non-compliant requests that are missing documentation.

Qualifications

• Proficient computer skills with software applications such as Microsoft Office.
• Willingness to learn.
• Maintain a positive, empathetic, and professional attitude toward customers always.
• Excellent communication skills, strong analytical and problem-solving skills.
• Ability to multi-task, prioritize duties, and have strong time management skills.
• 1+ year of call center experience
• High school diploma or GED required.
• Previous Medical Industry Experience preferred but not required.

Qualities That The Candidate For This Position Should Include

• Ability to adapt to change/ flexibility a must
• Someone who strives to do more
• Self-motivated and able to work independently
• Passionate about people and be able to show patient empathy is a must
• Dependable
• Team player
• Positive attitude
• Quick worker
• Candidate must maintain a high level of business integrity and diligence
• Fast learner

Job Type: Full-time

Benefits

• Employee assistance program
• Life insurance
• Paid training
• Paid time off
• Work from home
• 401(k) matching
• Vision insurance
• 401(k)
• Health insurance
• Dental insurance

Schedule

• Monday to Friday
• 8-hour shift

Education

• High school or equivalent

Experience

• Customer service: 1 years
• Healthcare Experience: 1 year (Preferred)

Work Location:

• Fully Remote

Work Location: Remote

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