Customer Service Specialist - Remote Position ($15.00 / Hour)

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Customer Service Specialist
Compensation - $15.00 per hour
Responsibilities
We are looking for confident customer service specialist to provide excellent customer service to a leading utility company. You will strike a balance between maintaining trustful relationships and ensuring timely payments. Our customer service specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.
Responsibilities

• Provide customers with payment options
• Document on account activity and accounts receivable status
• Communicate with current customers regarding their overdue payments
• Process payments
• Investigate historical data for each debt or bill
• Update account status records
• Resolve billing and customer issues

Skills

• High school diploma
• Working knowledge of MS Office and databases
• Skilled in negotiation
• Comfortable working with targets
• Problem-solving skills
• Excellent communication skills (written and oral)
• Patience and ability to manage stress
• Knowledge of billing procedures
• Proven experience as a Customer Service Specialist or similar role

We Offer

• Paid time off
• Paid holidays
• Company match 401K plan
• Paid training
• Comprehensive medical/dental/vision plan

EOS USA is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or protected veteran status.
Job Type: Full-time- Fully Remote Position with Eastern Standard Time Hours
For Remote Positions
The minimum internet speed requirements for remote work are as follows:

• Hard wired connection (no wifi, wifi hotspots)
• Speed Test Results: 25 mbps download, 20 mbps upload
• Broadband internet connection (No DSL, or Dial Up)

Employees must have dedicated internet connectivity/bandwidth that is sufficient to satisfy their daily responsibilities without interruption. It is recommended that while a TSI employee is working during their shift, other members of the household restrain from activities (e.g. streaming, online gaming, etc.) that may detract from the available internet connectivity/bandwidth. Employees who have significant interruptions according to their manager may be required to work on site.
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