Customer Service Representative - Healthcare (Part Time)

Join a team that values integrity, serves its community and puts employee wellness first. Base rate starts at $17.06/hour plus $2000+ in potential bonuses!

Maximus is currently seeking Customer Service Representatives (CSRs) to provide customer care to some of the most vulnerable communities in America who need to maneuver through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

Please note, this posting is for limited service PT positions. All positions are on-site only. This job posting is for upcoming classes in Lynn Haven, FL; hours, schedule, and targeted start date are discussed with recruiter.

Pay and Benefits:

• Paid accrued Sick Leave and PTO plus 11 paid holidays
• $2000+ in bonus opportunities, including training completion, referrals and more*
• Company paid, base employee Medical Coverage
• No cold calling, sales, or collection calls!
• Employee Wellness and Discount Programs
• Flexible scheduling options
• A supportive environment with career development and promotional opportunities
• Base rate $17.06/hr
• 401k with company match
• Employee Assistance Program (EAP)

• Eligibility requirements apply, ask your recruiter for more details

Primary Responsibilities:

• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
• Report problems that occur via the online system so they can be addressed by the appropriate parties
• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
• Maintain up-to-date knowledge of client regulations and policies
• Working special holidays and/or overtime may be required
• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
• Regular and predictable attendance is required
• Refer calls as required to CSR Lead
• All personnel will be required by contract to undergo program update training as the program changes

Minimum Qualifications:

• High School Diploma or equivalent required
• Six (6) months customer service experience required
• Ability to work as a member of a team
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks
• Ability to work within established turnaround times
• Must be able to speak and read English fluently