Customer Service Intake Representative- Remote - Evicore ($17.00 - $18.00 / Hour)

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If you like to make a difference and help people, have great communication skills and are able to problem -solve with a cool head, eviCore Healthcare, a subsidiary of The Hiring Company Group , want s you to join our team! In joinin g our non-Clinical team, you will help manage the benefit needs of inbound callers from start to finish, while delivering excellent patient-provider care.

Responsibilities

• Properly handle and verify patient records under HIPPA and PHI, and secure confidentiality for each call
• Meet or exceed all performance metrics through accurate call handling and high-quality calls .
• Remain client - focused at all times, with the ability to independently re solve customer inquiries and compl aints with one-call resolution.
• A ttend 100% of 8 week training, which will include live-call participation training
• Follow the complete formal script pathway with each caller, identifying and transferring any calls that cannot be resolved via the formal script to the appropriate person or department
• Accept multiple b ack-to back calls utilizing various applications on multi ple screens, and properly enter all patient, prov ider, and imaging center data
• Accept a daily average of 100-125 inbound calls from Health Plan clients, providers , and imaging cent ers seeking pre-authorization

Qualifications

• Prior customer service background strongly preferred
• Excellent c ustomer focus orientation with ability to diffuse difficult callers constructively
• Takes accountability and ownership to efficiently solve problems
• Flexible , open-minded, and able to adapt positively to business changes or needs
• T eam player who e xchanges personal knowledge , offers, and accepts support
• Intermediate profi ciency in Microsoft Outlook; s trong written, organizational, and verbal communication skills
• Engaged, coachable, upbeat attitude, with a willingness to be a positive role model for your peers
• High School diploma or equivalent required
• Self-confident and empowered to use good judgement to do what is right and keep all promises.

Wondering what a typical, day in the life of a Non-Clinical Contact Center employee looks like?

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