Customer Service And Operations Support Representative

As a Customer Service and Operations Support Representative, you help create the energy and excitement surrounding our clients’ products, by providing innovative solutions to guide customers to the right choice. We are dedicated to providing quality customer service that is unmatched by our competitors. It starts with you discovering customers’ needs. And with the support of your team members, you match those needs with the right products. Every interaction is an opportunity to create a loyal and happy customer.

Key Qualifications:

• Organized and detail-oriented
• Tech-savvy, proficient in Windows and MacOS
• Strong communication and interpersonal skills
• Dedicated to providing an excellent customer experience

Description:

As a Customer Service and Operations Support Representative, you’ll be responsible for attending to customer needs, while providing innovative solutions. Our associates are the initial face of our team and determine the in-store experience. Customer Service and Operations Support Representative guide customers to the most suitable choice, suggest premium options and help with new product setup. Our associates are up to date on the latest news in technology and social media. Success with our firm is measured as a combination of team and individual goals. Our ideal candidates will be both great team players and team leaders.

Additional Requirements:

• Aid customers by applying critical thinking to troubleshoot routine problems
• Should have 1+ years of retail, customer service or hospitality experience preferred, but not required
• Enter customer data and update pre-existing customer accounts
• Candidates must be over eighteen years of age and eligible to work in the United States
• Provide knowledgeable responses to consumer inquiries
• Open to a flexible work schedule
• Drive sales by suggesting compatible products, services, and add-ons
• Become well versed in compliance guidelines

If you’d like to start a long-term career with our team, submit your application today for immediate consideration!

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