Register
Recruit Create CV

Product Support Customer Service Representative Jobs

Product Manager, Customer Service
By Netflix At United States
5+ years of experience in product management for consumer or internal-facing products.
Expand product management responsibility to other tools as business needs present
Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap.
Understand differences in support expectations in different regions around the world, and tailor experience accordingly.
Deep focus on delivering a great customer and agent experience.
Demonstrated record of executing projects that measurably improved customer and agent experiences.
Customer Service Representative (Multi Branch Support)
By Security Finance At Alexandria, LA, United States
Do you have customer service experience?
Do you thrive on making a positive, lasting impact on people?
Are you looking for an opportunity to learn a new industry, with paid on the job training?
Would you enjoy working in multiple locations in your area?
Do you want multiple opportunities to advance you career?
Do you want to work in an open, office environment?
Program Support Assistant - Customer Service Patient Representative
By US Veterans Health Administration At , East Orange, 07018 $49,113 - $63,843 a year
Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.
If you are relying on your education to meet qualification requirements:
Knowledge of multiple systems and current computer technology regarding imaging applications, PC fax applications and numerous applications;
Knowledge of process and procedures to be carried out and to provide information to non-VA providers, telephone triage and different services;
Knowledge of financial accounting system, to review and look up claims for various medical expenses;
Ability to multi-task, prioritize and manage time effectively;
Product Support Representative Jobs
By Monroe Tractor & Implement Co. At Grove City, PA, United States
Prior experience in the heavy equipment construction and/or agriculture industry
Previous sales experience is a must
Excellent customer service skills to develop and maintain good working relationships with all customers and co-workers
Proficient computer technology skills to utilize company authorized software, internet, email, etc.
Medical, Dental & Vision Insurance
Generous Paid time off Policy
Customer Service Support Representative, Dentaquest
By DentaQuest At United States
Dental terminology knowledge and group health insurance experience a plus.
Educates customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
Provides direction on the usage and benefits of self-service tools.
2 years of experience in a high volume customer service environment.
Proven professional verbal and written communication skills.
Ability to efficiently operate a computer and knowledge of Microsoft Office applications.
Product Support Representative Iii
By FIS At United States
Strong analytical, organizational and time management skills
Knowledge of FIS products a plus
Knowledge of Business Intelligence (BI) Software
Handle customer inquiries and resolving support issues such as address changes, processing orders, warranty, or billing and payment
Provide in-depth product support and researching client issues
Troubleshoot problems with equipment or software applications and recommend corrective action
Customer Service & Sales Support Representative
By Parksite At Illinois, United States
Superior organizational and time management skills
Achieve product, technical, and territory knowledge
Manage large volume of inbound call and orders
Strong customer service skills both in person and virtually
Inbound and outbound call experience
Always maintain a positive and professional attitude towards customers and co-workers
Customer Service Representative (It Support)
By GLOVIS America, Inc. At West Point, GA, United States
Communicate effectively with management regarding the IT/Customer Service process and communicate effectively with external customers as needed.
Knowledge of MS Office applications to include Excel experience.
Benefits may vary by location. All benefits pursuant to Company policy
Knowledge of customer service and support regulations and compliance standards.
Excellent written and oral communication skills.
1-2 years experience in Customer Service/IT Support required; 2-5 years experience preferred
Product Support Representative Senior
By FIS At Jacksonville, FL, United States
Strong analytical, organizational and time management skills.
Five or more years of FIS Integrity experience preferred or other Integrity management systems
Excellent interpersonal, communication, organizational, and time management skills.
Experience with customer support or service management software.
Maintain awareness of customers’ level of satisfaction and escalate to management accordingly.
Act as team leader for senior management. Work on ad-hoc special projects as designated by management
Service Support Representative Jobs
By Industrial Physics At United States
·ERP Experience required, Salesforce, SAP or Syteline experience preferred
·Excellent communication skills required; both oral and written.
·Answer calls and provide assistance regarding service dates, pricing, order placement, and processing.
·Coordinate jobs with sub-contractors and provide information needed to allow successful completion of such orders.
·Run open service orders report weekly and update due dates with confirmed service dates in ERP
·Perform other job-related duties as assigned.
Manager, Product Support & Service Coordination
By AbbVie At Pleasanton, CA, United States
Minimum of 1-3 years in people management required.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
Manage day-to-day operations to deliver superior customer service and improved access to medication for commercial and uninsured patients.
Provide recommendations regarding appropriate promotional and business practices based on reimbursement capabilities.
Bachelor's Degree. Comparable or relevant experience will be considered.
2-4 years experience managing a reimbursement or call center is preferred.
Customer Service Support Representative
By Labcorp At Shelton, CT, United States
Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance
Inquire, clarify, and confirm customer requirements and understanding of the solution
Provide additional customer education and information as needed
Previous experience in a customer service role
Experience working in a contact center/call center environment is preferred
Knowledge of Microsoft Office suite is required
Product Support Representative Jobs
By Dropbox At Texas, United States
You have knowledge of, or experience with, troubleshooting desktop operating systems: Microsoft Windows, macOS
Achieve expert working knowledge of our products, meet set KPI targets, and complete tasks in a timely and effective manner
2+ years of work experience in a technical support and customer facing role
You demonstrate strong communication skills and are able to convey complex technical information in user-friendly ways through effective listening and questioning
You show real passion for our products and for creating extraordinary customer experiences
Deliver technical support for Dropbox products based issues via phone, email and chat
Product Support Representative Jobs
By Dropbox At North Carolina, United States
You have knowledge of, or experience with, troubleshooting desktop operating systems: Microsoft Windows, macOS
Achieve expert working knowledge of our products, meet set KPI targets, and complete tasks in a timely and effective manner
2+ years of work experience in a technical support and customer facing role
You demonstrate strong communication skills and are able to convey complex technical information in user-friendly ways through effective listening and questioning
You show real passion for our products and for creating extraordinary customer experiences
Deliver technical support for Dropbox products based issues via phone, email and chat
Product Support Representative Jobs
By Swell At Salt Lake City, UT, United States
Help manage and create articles for our growing help center.
Need to understand all product features and have complete knowledge of integrations.
2+ years of customer support/service experience.
1-2 years of technical experience is highly preferred.
Experience working on a fast-growing team.
Be a first responder when a customer has questions or concerns.
Customer Service Representative (Multi Branch Support)
By Security Finance At Springfield, MO, United States
Do you have customer service experience?
Do you thrive on making a positive, lasting impact on people?
Are you looking for an opportunity to learn a new industry, with paid on the job training?
Would you enjoy working in multiple locations in your area? 
Do you want multiple opportunities to advance you career?
Do you want to work in an open, office environment?
Customer Service Support Representative
By DentaQuest At , Charlestown, 02129, Ma $33,500 - $45,300 a year
Dental terminology knowledge and group health insurance experience a plus.
Educates customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
Provides direction on the usage and benefits of self-service tools.
2 years of experience in a high volume customer service environment.
Proven professional verbal and written communication skills.
Ability to efficiently operate a computer and knowledge of Microsoft Office applications.
Customer Service Support Representative
By Sun Life At United States
Dental terminology knowledge and group health insurance experience a plus.
Educates customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
Provides direction on the usage and benefits of self-service tools.
2 years of experience in a high volume customer service environment.
Proven professional verbal and written communication skills.
Ability to efficiently operate a computer and knowledge of Microsoft Office applications.
Customer Service Representative-Tech Support-Boca Raton Wah
By Teleperformance At , Boca Raton, 33431, Fl
Full Benefits (Medical, Dental, Vision, 401k and more)
Have excellent communications skills, both oral and written
Ability to work remotely in a virtual team environment
Employee wellness and engagement programs
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Product Support Representative Jobs
By UKG At Lowell, MA, United States
Acquire and expand knowledge of product offerings, support policies, and methods of support delivery
Experience with communicating and setting expectations with internal and external customers via email, phone, chat, and/or remote session
1+ year experience in a fast-paced customer support and/or technical support environment
Experience with managing workload through case system or other ticket-based applications
HR, Payroll, and/or HCM domain experience
Knowledge of SQL and/or Salesforce

Are you looking for an exciting opportunity to provide outstanding customer service? We are looking for an experienced Product Support Customer Service Representative to join our team and provide exceptional service to our customers. You will be responsible for responding to customer inquiries, troubleshooting product issues, and providing solutions. If you have excellent communication and problem-solving skills, we want to hear from you!

Overview Product Support Customer Service Representatives provide customer service and technical support to customers who have purchased products from a company. They are responsible for troubleshooting customer issues, providing product information, and helping customers with product installation and setup. Detailed Job Description Product Support Customer Service Representatives are responsible for providing customer service and technical support to customers who have purchased products from a company. They answer customer inquiries, troubleshoot customer issues, provide product information, and help customers with product installation and setup. They also provide product training and support to customers, and may be responsible for resolving customer complaints. Job Skills Required
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to troubleshoot customer issues
• Knowledge of product installation and setup
• Knowledge of product features and functions
• Ability to provide product training and support
• Knowledge of customer service principles and practices
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Technical certifications or training in product support
• Knowledge of customer service principles and practices
Job Knowledge
• Knowledge of product installation and setup
• Knowledge of product features and functions
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
Job Experience
• Previous customer service experience
• Technical certifications or training in product support
Job Responsibilities
• Answer customer inquiries
• Troubleshoot customer issues
• Provide product information
• Help customers with product installation and setup
• Provide product training and support
• Resolve customer complaints