Customer Service And Operations Support Representative Jobs

International order management support in a German software system (Oxaion)

5-7 years customer service experience within international experience

Quote system spare parts orders

Assisting with phones and new Genesys Cloud system.

High School graduate (some college preferred)

Exceptional written and verbal communications

Able to collaborate in a cross functional and global team environment

Comfortable working in fast paced environments

Able to deal with ambiguity and can take initiative

Comfortable with sharing opinions to improve business and processes

Check out our global headquarters in the Seaport district.

Looking for a job in a company where you can truly contribute and make things happen?

·ERP Experience required, Salesforce, SAP or Syteline experience preferred

·Excellent communication skills required; both oral and written.

·Answer calls and provide assistance regarding service dates, pricing, order placement, and processing.

·Coordinate jobs with sub-contractors and provide information needed to allow successful completion of such orders.

·Run open service orders report weekly and update due dates with confirmed service dates in ERP

·Perform other job-related duties as assigned.

2. Strong skills in data management and Excel

2. Skills and qualification requirements

10. General office management - maintaining neat and tidy space and adequate supplies.

1. Coordination of logistics from warehouse to customers, and any other stock movement requirement that may arise.

6. Manage monthly reporting templates and data provision.

1. 3+ years successful experience in the co-ordination and delivery of administration, operations and customer service.

Use proactive problem-solving skills to create and offer solutions to customers of varying complexity.

Exceptional customer service skills and strong interpersonal skills.

Proven ability to learn new skills quickly and adapt to new processes smoothly.

General office equipment and software knowledge and computer proficiency.

Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders.

Respond to inquiries by phone, email, and in person quickly and professionally.

1-3 years of related experience in business, sales, customer service or a related field preferred

Excellent verbal and written communication skills

Excellent sales and customer service skills

Strong analytical and problem-solving skills

Travel experience is not required but is a plus

Execute excellent customer service. Provide every client with top level customer service.

Strong time management/multi-tasking skills and the ability to work in a remote call center environment

This is a fully remote position.

Baxter offers dental and medical insurance, paid time off, parental leave, and more!

Adheres to all environmental, health and safety SOP’s, equipment, policies and procedures, including any department specific requirements.

Identifies and assist in implementing any changes necessary to manage the accuracy of the troubleshooting trees and reference material.

Participates in remote and/or onsite meetings and trainings as needed.

Skill to use a personal computer and various software packages including Microsoft Word, Excel, PowerPoint, Outlook and Teams

Skill to communicate clearly and effectively, orally and in writing.

Skill to research and compile data found on the Internet.

Key point of contact for all clients after initial PO

Build account past initial PO

Arrange client visits on site and to them

Dedicated to providing an excellent customer experience

Strong communication and interpersonal skills

Provide knowledgeable responses to consumer inquiries

Should have 1+ years of retail, customer service or hospitality experience preferred, but not required

Tech-savvy, proficient in Windows and MacOS

Aid customers by applying critical thinking to troubleshoot routine problems