Customer Support Representative Jobs

Create The Circular Economy With Us

At Reebelo.com, you empower customers to buy their favorite tech devices in a more sustainable way. Our mission is to refresh the way we all consume tech, delivered through a platform built on sustainable values and quality-assured devices. We are looking for motivated team members like yourself who care about customer satisfaction. In 3 years we launched 8 countries, raised $50M from top investors and scaled to 9-digit gross sales. Get the guidance & inspiration you need to make the most out of your career!

Your typical day may include:

• Be a key team player in our US Customer Service team and working closely with other departments (Logistics, Product, Sales) to ensure strong communication and resolve issues quickly and effectively.
• Communicate effectively across all channels, including Email, Phone calls and Online Chat.
• Maintain high customer satisfaction levels and drive other related metrics (average response time, average resolution time, multi touch tickets etc.)
• Test/validate new customer service features as they come online or within our support system (Zendesk)
• Deliver a positive customer experience through prompt and well-structured responses to customer feedback, problems, queries or complaints.

We'd love to have a chat with you if you have:

• Fluent in English in reading, writing and speech.
• Good understanding of customer service performance metrics and service level performance metrics.
• Worked in a fast-paced e-commerce environment where change is constant.
• At least 2 years experience in a customer-facing role servicing the US market. Preferably within multichannel environment (email, phone, chat)
• Experience with Zendesk or similar ticketing systems.
• Strong communication skills. Able to compose well-structured emails, demonstrate a sound understanding of email etiquette and able to follow the "voice of reebelo" for consistency
• Self-reliant and has a positive attitude towards their work and team members.
• Based in Miami or willing to relocate.

How we take care of you:

• Team events & a great culture!
• Hybrid work environment
• Birthday leave
• Competitive salary
• Ownership of your own projects

We understand that experience comes in many forms so if your experience is close to what we’re looking for, please don’t hesitate to apply — we’d love to hear from you!