Customer Operations Executive (Usa)

Lendable Introduction

We are a finance business that thinks and acts differently. Lendable is all about using technology to make personal finance simpler and faster. What makes us unusual?

Unlike the Big Banks, we serve our customers, not the other way around. As a result, our customers love us, with an average of 4.9*/5 across tens of thousands of reviews. No other finance company even comes close.

Today we have served over 1m customers globally across our loan and credit card products.

About The Role

Building on the success of our UK business, we have decided to take Lendable International! We have launched a loans product in the USA and as part of that expansion are looking to grow the team with the addition of a Customer Operations Executive. This role will be based in New York and you will be covering the US market. The successful candidate will be an early part of this exciting new initiative.

The customer-facing side of the business is central to what we do. We care about each and every one of our borrowers. Their delight is our success. Your interactions with them inform how we grow our business. You’re not a cog in the machine: you’re a source of information on how we can get better.

You will join a growing team where your day-to-day is dynamic and employee input into operations is valued. Joining the customer-facing side of the business is a really important task - happy customers are a vital part of our success!

You will be interacting with new and existing customers on a daily basis, ensuring they enjoy a seamless and great experience. Problem-solving, keeping a calm head, and having a ‘can-do’, friendly attitude are essential.

Your profile

• You are an excellent communicator and really enjoy speaking with our customers. Your day-to-day will include regular contact over the phone and by email
• You enjoy problem-solving, and thinking creatively and can work independently. We are a fast-paced, entrepreneurial environment. There is often a lot of working it out as you go, multi-tasking, and looking out for how things can be done better
• You love having fun. We work hard, so laughter each and every day is key
• No experience in finance? No problem. That side, we can teach you

Our team

What makes the Lendi ops team different

Lendi-ops is a bunch of brilliant and eclectic people, with different interests and superpowers thrown into the mix. We love learning and having fun whilst doing so. It’s not about fitting into the existing mould, but each and every person being a part of creating something brilliant, that we can all be proud of.

Our Values

The mutual trust and respect within Lendi-ops create an environment to thrive, grow and explore your talents and interests. Working independently and as a team, thinking autonomously, helping us shape our existing and new products to be the best. Learning from each other and trying new things without worrying about getting it wrong. And a ton of laughter. That’s where the magic is created.

Your Progression

Alongside the customer-facing part of the role, you can develop into becoming an area expert in various other operations functions. This can take you into leadership, creative or tech-focused roles within the team, or perhaps you’re interested in learning it all and becoming a generalist. OR - perhaps there’s an area that doesn’t exist yet that you could start up - we’d love to hear your ideas!

The Future

It’s an exciting time at Lendi-HQ. We’re experiencing huge growth across our new and existing products. Join our growing US operations team to have the opportunity to develop your skills across multi-product (and multi-continent!) and other operations functions. And have lots of fun along the way, with wonderful people.

What else?

• We’re backed by top investors including Balderton Capital, OTPP, and Goldman Sachs.
• Our business has been profitable since 2017 - a rarity in the fintech space - and we’re one of Europe’s fastest-growing unicorns.
• Our founders still run the company. We’re small enough that you get things done by talking to people.

Lendable is an AI-based consumer lending platform that makes borrowing money effortless. Using technology, we have trimmed the fat from the traditional loan application process. This allows us to make an instant decision, offer personalised rates, and transfer funds within minutes.