Customer Operations Associate I-Remote

Title-Customer Operations Associate I

Job location-Atlanta, GA-30313

Pay Rate: $20/hr. on W2

Duration- 06 months

The Special Services Team primary accountabilities are handling all requests made from a CCNA Customer disputing their product invoices due to a discrepancy with product such as: damaged product, shorted product or any type of billing discrepancies and providing dedicated support for our internal sales teams, customers. They must perform detailed research to determine the validity of the claims.

Most important decisions made with review and approval of other individuals or supervisors (include the reviews/approvals required):

Changes to current processes (management, shipping facility, transportation and finance)

Evaluate, suggest, and work with Manager to reduce customer order issues that are recognized through the credit process. Recommend systems and process improvements for Product Order Management by evaluating customer trends.

Typical/most important types of problem-solving, responsibility for continuous improvement or innovation required:

Understanding complex customer request and determining the root cause in order to process improve.

Building relationships with CCNA facilities, CCNA Finance, Customer Service, Customer Solutions and NFO to help improve customer service and drive down cost.

Education

Minimum Required: High School Graduation

Preferred Level: Undergraduate degree in Business Administration, Logistics, Supply Chain, or equivalent work experience.

Experience

Minimum Required: Customer Service experience, SAP, AP/AR, Transporation experience.

Preferred Level: 3 years of Customer Service experience. 2 Years of Supply Chain experience.

Skills

Minimum Required: Written and verbal communication skills, Problem Solving, Customer Relationship Management, Excel, Microsoft Office, SAP

Preferred Level: Proven track record of customer relationship management: customer issues, analyzing opportunities and providing system and process solutions that meet or exceed customer expectations. Proven Operational experience, Excellent communication skills