Guest Services Rep Full Time-104010

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Ability to deal with problems, address and solve guest-related issues. ENVIRONMENTAL JOB REQUIREMENTS
• Short-Term Disability
• Responsible for maintaining overall hotel cleanliness, including assisting with cleaning any areas of the hotel as assigned by the manager when needed, including but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
• While performing the duties of this job, the associate frequently works in outside weather conditions (depending on hotel).
• Must be able to operate the property management system technology. Requires the ability to work through all shift reports and performing the audit function when necessary and assigned.
• Compliance with all company policies and procedures, including but not limited to the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES
• The associate may be asked to travel to help additional locations within a reasonable geography. MINIMUM QUALIFICATIONS
• 104010 $13.50 - $22.73 For New York City (Whitestone) Applicants Only: Guest Services Rep Full Time
• Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Employer Paid Basic Life and AD&D Insurance
• The work environment will typically be at moderate to loud noise levels.
• Ability to understand and communicate in English proficiently to interact with guests, associates and outside vendors.
• Paid Time Off
• Ability to complete routine reports and correspondence.
• Medical Insurance
• Ability to apply good judgment at all times.
• Occasionally required to position self to access low areas and traverse heights and remain stable while doing so.
• Optional Employee Paid
• Job functions to include selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
• High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The position is responsible for assisting guests at all times, answering phones, and checking in and checking guests out in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests. Watch A Day in the Life video for Guest Services Representative https://vimeo.com/showcase/5180017/video/290728320 MAJOR / KEY JOB DUTIES
• Assists and provides reasonable accommodations in response to guest requests whenever possible and practical
• Management system. Assists guests at all times; responds to guest requests with diligent follow through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guest and associates with the utmost of respect and kindness.
• Job functions to include setup, maintenance and takedown of the breakfast when required by time of day; and maintaining an organized and clean work area behind the front desk, in the lobby and guest commons in compliance with company standards.
• Occasionally push and/or pull carts and equipment up to 50 pounds.
• Other duties as requested by the management team. BENEFITS
• 401(k) Savings Plan
• Job functions to include handling collection efforts of all in-house balances. The GSR is responsible for accounting all cash, check, credit card and city ledger accounts through the property
• Occasionally lift and/or move up to 25 pounds.
• While performing the duties of this job, the associate is regularly required to remain stationary; navigate the hotel and parking lot; reach and handle; detect objects and controls; and detect sounds.
• Dental Insurance
• Dependent Life Insurance
• Cross training into the housekeeping and laundry areas so that assistance can be provided as needed.
• Buy-Up Long-Term Disability
• The associate occasionally works in wet humid conditions (non-weather related), near moving mechanical parts, in the presence of fumes or airborne particles and toxic or caustic chemicals and risk of electrical shock.
• Health Care and Dependent Care Flexible Spending Accounts
• Employee Assistance Program (EAP) Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. For Colorado, Washington, California, Applicants Only: Guest Services Rep Full Time
• 104010 $26.30
• Supplemental Life Insurance
• Job functions to include collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying opportunities.
• Periodic tours of the property to ensure the property is meeting brand standards.
• Employer Paid Long Term Disability
• Vision Insurance
• Voluntary Benefits
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.