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Ambulatory Services Rep Ii
Company | Texas Children's Hospital |
Address | Houston, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-06-21 |
Posted at | 11 months ago |
Summary
We are searching for an Ambulatory Services Representative -- someone who works well in a fast-paced setting. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing ambulatory clinics. You will expedite the outpatient check-in and check-out processes by reviewing appointment status using electronic appointment system to view information regarding appointment, insurance, and history. You will also collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. You will also secure the financial integrity of the patient's account by verifying benefits and obtaining referrals, authorizations, and pre-certifications.
Think you’ve got what it takes?
Qualifications
We are searching for an Ambulatory Services Representative -- someone who works well in a fast-paced setting. In this position, you will provide excellent customer service as the first contact for patients, providers and staff accessing ambulatory clinics. You will expedite the outpatient check-in and check-out processes by reviewing appointment status using electronic appointment system to view information regarding appointment, insurance, and history. You will also collect pre-visit payments and communicate with the clinic liaison regarding factors impacting the patient visit and general clinic-patient flow. You will also secure the financial integrity of the patient's account by verifying benefits and obtaining referrals, authorizations, and pre-certifications.
Think you’ve got what it takes?
Qualifications
- Healthcare and/or Pediatric experience preferred
- High school diploma or GED required
- 2-years’ experience in customer service required
- Bilingual in Spanish/English preferred
- Being fully vaccinated against COVID-19, including any booster dose(s) of the COVID-19 vaccine recommended by the Centers for Disease Control when eligible, is required for all employees at Texas Children’s, unless approved for a medical or religious exemption
- Ensures that interpreter services are available for patients as needed
- Provides basic office support including ordering and maintaining office/clinic supplies; maintaining office equipment; managing correspondence; copying, faxing, mailing and filing documents; and collecting and distributing mail
- Performs patient registration procedures per department process
- Obtains and verifies patient demographic data for each encounter
- Serves in key role to assure most efficient patient throughput in exam rooms
- Confirms patient appointments, verifying patient demographics and insurance information
- Enters, batches, and reconciles charges daily
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