Client Services (Mobile Health) Lead

At BodySpec our Mobile Health Techs (MHTs) are at the center of the service we provide to clients. Each and every day our MHTs operate our mobile van clinics across LA, San Francisco, Seattle, Dallas, and Austin, delivering medical-grade scans to clients. Their day to day involves both operations (driving, operating the device, troubleshooting) and client success (greeting clients, making them feel comfortable, and communicating information). Our Mobile Health Leads lead these teams towards operational excellence and delivering an exceptional client experience.

You'll Love This Job If:

• You are an expert at enabling great client and employee experiences and enjoy leading and developing teams that have a passion for health and wellness and empathy for others.
• You have a ruthless dedication to competence. You’re not afraid to give constructive and honest feedback because the end goal is always improvement and you see it as a win-win for the person receiving feedback, the company, and client experience.
• You’re consistently professional in your approach and demeanor. You believe that clear communication and accountability are what people deserve in order to create the most positive work experience for the team.

What Will You Do?

• You will demonstrate a bias for action, organizing and aligning with cross-functional teams against important decision making initiatives all while leaning in to assist and help out where needed.
• You’ll be the arbiter of information being passed between marketing, the client success team and mobile health technicians.
• You will be responsible for ensuring that teams are aligned with our commitment to deliver a remarkable client experience by maintaining the highest standards of timeliness, professionalism, predictability, hygiene and service
• You will be tasked with communicating with absolute clarity whether written or spoken with the ability to tailor messages to the appropriate audience.
• You will be responsible for managing and coaching to a high bar on performance within your team, ensuring all have completed training/development plans, monthly quality assurance reviews and ultimately encouraging a feedback culture.
• Report to the Chief Marketing Officer and work in close collaboration with the Executive Team. You will help craft and execute the strategic planning of staffing level requirements for your team, own the training curriculum and skills assessment to ensure high level competency and service and stay on top of all product knowledge as the subject matter expert.
• You will oversee the facilitation of the new hire training for mobile health technicians and ongoing training of new processes, products or services.

Requirements

• Must be willing to travel to service regions as needed
• The typical schedule will be Monday through Friday with an on-call weekend rotation to help manage emergency situations or health tech inquiries
• Must be able to work at the Austin, TX office location
• Must have a valid driver's license and driving record in good standing.

Compensation:

• Full-time team members also receive $500 per month in team bonuses if we hit our monthly team revenue and individual performance goals. All goals are designed to be challenging but doable, and we hit all our monthly revenue goals in 2022 except one.
• Starting pay for position is $60,000 per year
• All team members regardless of status or position are eligible for stock option grants, which are awarded based on performance.

Benefits:

• Regular virtual and in-person social events
• Health, dental, and vision insurance
• 401k
• Unlimited paid time off
• Allowances for forging social connections with colleagues, including travel budget for visiting other operating regions
• Company-wide peer bonus program, where cash bonuses are distributed in recognition of excellent team support
• Employee assistance program

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