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Company | APEX Race Parts |
Address | Pleasanton, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-07-22 |
Posted at | 10 months ago |
As a Customer Experience Specialist, you’ll play a vital role in bridging the gap between our Sales and Customer Service teams and supporting company growth? You’ll work on the front lines in a fast-paced environment interacting with track enthusiasts and racers daily. Your objective is to respond to customer inquiries and provide the world-class customer service that APEX is known for.
- Align all communications with brand standards.
- Be our customers’ advicate and represent their “pain points” as APEX expands within our communities.
- Help create a white glove customer experience by creating new articles and guides related to all APEX post-sale customer matters.
- Help customers place new orders and edit existing orders.
- Provide customers with status updates, and follow up on backorders.
- Process returns, exchanges, warranties, and refunds.
- Learn to support additional products as the catalog expands.
- Use our project management tools to stay organized and to collaborate with coworkers, especially Fitment Experts, Fulfillment and Production teams.
- Use our CRM to track and process all customer questions and issues until they’re solved.
- Review online orders for potential fraud or other issues prior to their release.
- Proactively communicate customer concerns, trends, issues, and make recommendations for improvements.
- Equipped with marketing street smarts so that all public communication represents the brand’s standards.
- Experience with Sanity content management is a plus.
- Experience with NetSuite, Zendesk, and other ERPs or Ticketing systems is a plus.
- Skilled in technical and/or creative writing.
- Comfortable with telecommuting and skilled at staying focused and motivated from home.
- Comfortable wearing multiple hats and collaborating across departments.
- Demonstrable experience providing excellent customer service via phone, email, and other communication methods.
- Proficient in Google Suite, MS Office, Mac OS and has experience interacting via online forums
- Track experience isn't required, but a passion and understanding of the motorsports world is a big plus.
- Articulate with extremely clear written and verbal communication skills. Grammar fanatics are welcome.
- Stock options.
- Vacation and Holiday pay.
- Support your track addiction with reimbursements for HPDE and autocross event registration fees.
- Employee Medical, dental, vision benefits.
- 401k with employer matching.
- Full-time position, $40k - $50k depending on experience.
- Spouse and dependent Medical benefits.
- Get employee discounts and freebies on APEX products and schwag.
- Fully remote telecommuting supported from anywhere in the USA.
- Participate in company activities including karting, spectating at races, track days, and more.
- Casual in-office dress environment where T-shirts, jeans, and shorts are welcome.
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