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Supervisory Customer Experience Specialist Jobs

Customer Experience Specialist Jobs
By Stanley Automotive At Eastland, TX, United States
Social Media Skills is a plus!
Customer Service Experience is a Plus
Are you looking for more than a JOB?
Do you desire an opportunity to CREATE a great life for yourself?
We are dedicated to investing time and resources in our people.
Earn up to 19 days of Paid Time Off,
Supervisory Training Specialist Jobs
By FEMA At Washington, DC, United States
For additional information on crediting experience and/or education, please reference the OPM General Schedule Qualification Standards
All qualifications and eligibility requirements must be met by the closing date of the announcement.
Identifies cadre training needs/gaps and develops strategies and courses of action to eliminate shortfalls in training requirements.
Please review "Other Information" section for additional key requirements.
Using adult education practices, techniques, or methodologies to develop or deliver training materials.
Teaching or instructing in an adult education program, secondary school, college, military installation, or industrial establishment in the appropriate field(s).
Customer Experience Specialist, Performance Apparel
By TRUEWERK At Denver, CO, United States

Job Description We’re looking for a passionate, product-oriented Customer Experience Specialist in the Denver, Colorado area with a strong respect for the skilled trades to be an advocate for our ...

Customer Experience Specialist Jobs
By TeamSnap, Inc. At , Remote $21.63 - $23.56 an hour
Delivering a “WOW” customer experience through slack, email, chat, and phone, to internal and external customers
Providing collaborative support to internal partners and peers through slack and knowledge sharing
A positive attitude, ready to offer help and support in a friendly and professional way
Experience providing customer support at TeamSnap and ability to navigate customer issues and internal tools seamlessly
An excitement to help customers find solutions and learn about our product to identify their best experience
Excellent communication skills, verbal and written
Customer Experience Specialist 2 - Pcc (Updated Work Location)
By Principal Financial Group At , Des Moines, 50392 $18.39 - $27.80 an hour
Handle complex product calls, emails or chats and resolves situations real-time while building foundational financial knowledge.
Demonstrates excellent verbal and written communication skills, including strong typing skills
Correspond with customers via inbound and outbound phone calls or additional channels and provide quality customer service.
Ability to adapt to frequent change, make independent decisions and take ownership to resolve issues
Strong proficiency with business unit products, processes and systems and MS Office and Internet browsers
Ability to handle multiple tasks in a fast-paced environment with attention to detail
Customer Experience Specialist - Retail
By Brooks Sports, Inc At , Remote $18 - $22 an hour
Manage time effectively by prioritizing and multi-tasking
Use daily reporting to manage orders in your territory as needed
Associate degree or equivalent experience preferred
1+ years customer service experience preferred
Knowledge of athletic footwear, athletic apparel, and sports bras preferred
Strong interpersonal skills and the ability to deal with adverse situations positively
Customer Experience Specialist Jobs
By MyBundle.TV At Miami-Fort Lauderdale Area, United States
Analyze customer feedback and develop knowledge base
Experience with streaming apps, TV and entertainment is a plus.
Excellent written and communication skills
Respond to customer emails, engage in live chat sessions
Troubleshoot and resolve customer issues
Represent MyBundle core values in customer interactions
Residential Customer Experience Specialist
By ALLO Communications At , Lincoln, Ne $17 - $19 an hour
Provide an excellent customer experience!
1+ Year(s) of previous customer service experience, preferably over the phone.
Benefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.
Process incoming orders for new installation, including provisioning service, scheduling with the customer and completing the billing for services rendered.
Complete change of service requests (open service orders and make changes to accounts).
Receive and initiate calls from/to current customers who are reporting trouble issues. Open trouble tickets & resolve service issues.
Customer Experience Specialist Jobs
By A1 Garage Door Services At , , Az
Manage large amounts of incoming phone calls and outbound return calls.
Proven sales and customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.
Strong knowledge of computer systems and software
Customer Experience Specialist Jobs
By Mud Pie, LLC. At Stone Mountain, GA, United States
Experience in ERP and/or inventory management systems preferred
Strong organizational, problem solving, and time management skills
Leverage ERP and Warehouse Management System for order maintenance
Develop and maintain relationships with customers, buyers, and territory managers
Support territory managers in building, growing, and developing customer accounts
Manage inquiries and resolve concerns
Customer Experience Specialist Jobs
By Intuit At Mountain View, CA, United States
Individual contributor who executes parts of the customer experience plan
Works closely with internal stakeholders and external business partners (when relevant to the offering)
Proactively identifies customer experience insights and opportunities using customer research and analytics, and drives from insight to execution of solutions
Proposes solutions that challenge status quo to eliminate pain both experiences
Works on problems of moderate scope where analysis of situations or data requires review of a variety of factors
Able to independently conduct FMHs and lead experiments that will test customer behavior and solve hypotheses
Customer Experience Specialist-Ags Jobs
By Delta Air Lines At Augusta, GA, United States
New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek.
One year of experience working in sales or customer service is helpful, but not required.
What You Need To Succeed (minimum Qualifications)
What Will Give You a Competitive Edge (preferred Qualifications)
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Customer Experience Specialist - Msp
By Delta Air Lines At Minneapolis, MN, United States
New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek.
One year of experience working in sales or customer service is helpful, but not required.
What You Need To Succeed (minimum Qualifications)
What Will Give You a Competitive Edge (preferred Qualifications)
Competitive salary, industry-leading profit sharing program, and performance incentives.
401(k) with generous company contributions up to 9%.
Customer Experience Specialist-Cvg Jobs
By Delta Air Lines At Cincinnati, OH, United States
New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek.
One year of experience working in sales, and at least one year of experience providing customer service.
What You Need To Succeed (minimum Qualifications)
What Will Give You a Competitive Edge (preferred Qualifications)
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Customer Experience Specialist-Atl Jobs
By Delta Air Lines At Atlanta, GA, United States
New hires are flexible in working PM shifts with 2 consecutive days off which will likely be offered midweek.
One year of experience working in sales or customer service is helpful, but not required.
What You Need To Succeed (minimum Qualifications)
What Will Give You a Competitive Edge (preferred Qualifications)
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Customer Experience Specialist Jobs
By EyeSwoon At New York, United States
Assist vendor management teams with customer impacting operations
Manage all inbound customer communications and vendor outreach where necessary
Maintain SOPs, knowledge base content, FAQs and relevant databases
Flag issues across all touchpoints of the customer experience from the website, transactional emails, fulfillment and order resolution
Proven customer support and experience advocate. A problem solver to your core; both reactive and anticipatory
Standout attention to detail and effective writing skills
Specialist, Customer Experience Jobs
By MRA Recruiting Services At Tucson, AZ, United States
Experience in marketing, excellent organizational and writing skills, strong project management skills.
Experience managing budgets, invoicing, and negotiating pricing/contracts.
Demonstrated ability to manage people (indirectly) and a significant workload.
Good writing and verbal skills.
Manage relationships with internal customers and stakeholders, taking a proactive approach.
Internal processes: Responsible for overall scheduling process including calendar creation, upkeep and coordination. Responsible for internal training, staffing, and communication processes.
Customer Experience Specialist Jobs
By eBay At Saint Paul Church, MN, United States
Provide outstanding empathy, patience, active listening, and adapt to members with low level of tech and/or eBay knowledge
3+ years of call center or relevant customer service experience
Skilled and insightful to the needs of customers
Benefits on Day 1 (Medical, Dental, Vision Insurance)
And many more at ebaybenefits.com
This is a Remote Position
Customer Experience Specialist Jobs
By eBay At Boise, ID, United States
Provide outstanding empathy, patience, active listening, and adapt to members with low level of tech and/or eBay knowledge
3+ years of call center or relevant customer service experience
Skilled and insightful to the needs of customers
Benefits on Day 1 (Medical, Dental, Vision Insurance)
And many more at ebaybenefits.com
This is a Remote Position
Customer Experience Specialist Jobs
By BodySpec At Austin, TX, United States
This is a 5-day a week fully remote position.
Previous Customer Service experience required. Strong understanding of KPI’s such as first response time, resolution time, upsell/crossell, and CSAT
Previous professional experience in or strong passion for health and wellness is required.
Handle daily phone, chat, and email customer service requests originating from customers and from teammates.
Provide comprehensive review of results from BodySpec’s body composition analysis system to individual clients via webinar, leveraging our presentation templates.
Answer client questions about nutrition, health, fitness, and the DEXA technology.

Are you looking for an exciting opportunity to lead a team of customer service professionals? We are looking for a Supervisory Customer Experience Specialist to join our team and help us provide an outstanding customer experience. You will be responsible for leading, coaching, and developing a team of customer service representatives, while ensuring customer satisfaction and driving customer loyalty. If you have a passion for customer service and are looking for a rewarding career, this is the job for you!

Overview The Supervisory Customer Experience Specialist is responsible for overseeing the customer experience team and ensuring that customer service standards are met. This role requires a strong understanding of customer service principles and the ability to lead a team to deliver exceptional customer service. Detailed Job Description The Supervisory Customer Experience Specialist is responsible for leading and managing the customer experience team. This includes developing and implementing customer service standards, training and coaching team members, and monitoring customer service performance. The Supervisory Customer Experience Specialist will also be responsible for resolving customer complaints and escalating issues to the appropriate department. Job Skills Required
• Excellent customer service skills
• Strong leadership and management skills
• Ability to develop and implement customer service standards
• Excellent problem-solving and conflict resolution skills
• Excellent communication and interpersonal skills
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
Job Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of customer service experience
• 3+ years of supervisory experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service metrics and reporting
• Knowledge of customer service best practices
Job Experience
• 5+ years of customer service experience
• 3+ years of supervisory experience
• Experience in developing and implementing customer service standards
• Experience in training and coaching customer service team members
• Experience in resolving customer complaints
Job Responsibilities
• Lead and manage the customer experience team
• Develop and implement customer service standards
• Train and coach team members
• Monitor customer service performance
• Resolve customer complaints
• Escalate customer issues to the appropriate department
• Analyze customer service metrics and reporting
• Ensure customer service best practices are followed