Customer Experience Associate Jobs

About Cadence 👋🏽

Cadence is on a mission to give you calm and control, everywhere. We design intuitively engineered, modular, customizable systems designed for durability to help you keep your routines – home and away. Our first product, the Cadence capsules, are containers made from a blend of recycled ocean-bound plastic and designed for forever refills of your favorite individual necessities so you can feel like you wherever you end up. We have best in class investors, advisors, repeated sellouts, and are loved by the New York Times, Oprah, Cosmopolitan and others.

Sparknotes...

Join a small (and quickly growing) startup team! We are hiring for a remote full-time position. Weekly meetings with the founder, operations, and customer experience teammates would take place.

The goal is to create an exceptional customer experience for our community — the kind of story that they bring up at dinner parties in the future. Your role is key in the day-to-day operational and customer-facing areas of the startup.

Example Responsibilities

• Prioritizing customer emails based on needs and then escalating accordingly.
• Communicating with the customer experience team and fulfillment team daily.
• Willing to work weekends and choose two other days during the week to take off.
• Quick, warm, and on-brand customer communication across emails, instagram comments, instagram DM’s, and ads via the customer service platform Gorgias and Facebook Business Manager.
• Determining the quickest, most time effective way to answer a customer’s questions and/or find the correct solution to their issue.

Cadence Checklist

1. You believe in making the impossible possible.
2. You believe in the power of collaboration, and putting the business needs above being right.
3. We prioritize goodness as much as we do skill level. What’s the definition of goodness? If you were at a party and a friend asked you to help fill up the chip bowl, you would be happy to be asked and it would make you feel appreciated.
4. You are meticulous and understand some of the best opportunities live in detail.
5. You are someone who can create momentum in ambiguity.
6. You are willing to roll up your sleeves, and work on things both 1 foot off the ground as well as 10,000 feet off the ground.
7. You are as committed to understanding our users as you are to delivering the best possible user experience.
8. You like a challenge.

Role Checklist

• An organized and detail oriented executer — You are able to keep organized and make sure the tasks at hand are executed with full attention to detail.
• A calm and controlled presence — You are able to stay positive in the face of roadblocks, and quickly jump into problem solving mode.
• Highlight adaptable — you’re able to meet changing deadlines while still producing high-quality work.
• Brand loving — you’re on Instagram, and love things from new and trending brands.
• A hugely collaborative worker— You're more interested in achieving the goals of the business than quibbling over idea ownership. We're in this as a team and share feedback freely and frequently.
• A clear, strong communicator — You have strong writing skills and can escalate information to the right individuals quickly and clearly.

Benefits + Perks

• Paid time off including Vacation PTO, Sick Pay, and other Company-wide days off for Full Time Employees
• Medical (fully covered for full-time), dental, and vision insurance for Full time Employees
• Competitive compensation ($18/hr)

Does this sound like you? We can’t wait to meet you! How to apply

Email [email protected] with your resume, and a few sentences on why you are interested in this role. Please include if you're interested in a part-time or full-time position. Chat with you soon!