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Customer Advising Operations, Benefits Designer
Company | Gusto |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-07-23 |
Posted at | 10 months ago |
About Gusto
- Be a knowledge partner - stay up to date on industry trends, benchmarks, and regulations
- Analyze, refine, and iterate on processes to drive the customer experience and improve our internal efficiency
- Educate others on updates related to internal process, external policy, and best practices
- Create personalized benefits recommendations for customers based on their preferences and eligibility at their renewal period
- Provide expertise and guidance through our product to customers at key moments in their relationship with Gusto
- Work directly with health insurance carriers to prepare on time benefits offerings that meet their and their employees’ needs
- Obsessively organized and detail-oriented
- Exceptional written and verbal client communication: able to explain complex concepts in an easy-to-understand manner
- Problem solver: enjoys digging to get to root cause
- Analytic and strategic thinker with the ability to translate data into insights and actions
- 1-3 years experience in high-volume operational roles (fulfillment specialist, small group account manager, operations specialist, benefits advisor, etc.), preferably in the tech and/or health insurance industries
- Growth mindset - thrives in an ambiguous, fast-paced environment
- Approach problems with a passion for improving the customer experience and reducing operational inefficiencies
- Licensed to sell health insurance in at least one state
- Experience selling or renewing small group health insurance
- Experience with Salesforce & Excel or G-Suite
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