Advising Support Representative Jobs

Work directly with health insurance carriers to prepare on time benefits offerings that meet their and their employees’ needs

Create personalized benefits recommendations for customers based on their preferences and eligibility at their renewal period

Analyze, refine, and iterate on processes to drive the customer experience and improve our internal efficiency

Be a knowledge partner - stay up to date on industry trends, benchmarks, and regulations

Approach problems with a passion for improving the customer experience and reducing operational inefficiencies

Experience selling or renewing small group health insurance

Demonstrates skillful time management and schedule adherence related to daily/weekly schedules

Punctuality and effective time management skills

Excellent active listening, verbal, and written communication skills with ability to interact effectively with senior management levels.

Organizational skills—ability to prioritize, manage multiple demands and present information in a clear and concise manner

Effectively communicate, both up and down the management chain.

Provides learners with an exceptional service experience, leaving a lasting, positive impression of academic advising and Capella University.