Cs Lead Jobs

Responsibilities

We are looking to hire a Customer Success Lead. This person will be responsible for ensuring customers can adopt Primer’s tools quickly and efficiently. They will drive value on a regular basis and work cross-departmentally to ensure every customer has best-in-class service and support. The Primer CS Lead will be a part of every step in the customer’s lifecycle – from on-boarding to implementation to continued success.They will act as a trusted advisor at every turn and will be responsible for capturing and logging customer feedback to be shared with other Primer departments.

Qualifications

We are looking for someone with a proven track record of fostering and maintaining strong customer relationships. Additionally, we are looking for someone who has a background in marketing or martech. We want them to craft the strategy for how customers realize the most value possible from Primer. This includes more high-level activities like creating and executing quarterly business reviews, to more ‘on-the-ground’ tasks like coordinating customer support and troubleshooting.