Crew Hotel Relations Specialist - Remote Us

Princess Cruises, Holland America Line, Seabourn and P&O Cruises Australia, united as Holland America Group, offering world-renown vacations at sea to travelers around the globe, are building a dynamic, unified organization to serve its highly experienced teams in both our corporate offices and on board our ships.

We’re looking for an amazing Crew Hotel Relations Specialist to fill this role. You’ll be responsible for reconciling crew hotel and transportation invoices provided directly from vendors that are contracted through HA Group. Specialists also handle any reimbursement exceptions sent from the ships that need additional review and approval. Along with invoices and reimbursements, specialists will manage sourcing and contracting for all HA Group drydock hotel blocks.

Here’s a summary of what Holland America Group is looking for in its Crew Hotel Relations Specialist, Is this you?

Responsibilities

• Effectively communicate with ships and Payroll in a timely matter for any escalated crew reimbursement inquires using a shared inbox.
• Pcard coding on high credit limit cards by deadlines.
• Coordinates with drydock team to establish hotel needs for contractor hotel blocks, transportation, meeting rooms and meal arrangements. Can handle last minute changes, requests and resolve issues quickly.
• Manage important live reference documents to ensure information (including policies) are accurate for payment validation and for tracking purposes. This requires Excel formatting knowledge (formulas, data validation etc.) and well as Track Changes within Word.
• Maintain positive working relationships with contracted hotels, transportation companies and port agents by reconciling invoices in a timely manner while upholding policies to ensure costs are kept as low as possible.
• Processing supplier’s personal information to create payment profiles within our company in a timely manner.
• Effectively managing and communicating with internal and external contacts via email through a shared inbox.

Requirements

• Must be legally authorized to work in the United States. Holland America is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status).
• Minimum 2 years in invoicing or accounting environment
• Intermediate knowledge of Microsoft Products such as Excel, Word, Outlook, and TEAMS

Please note that this position can be 100% fully remote, US only

What You Can Expect

• Employee Stock Purchase Plan
• Tuition & Professional Certification Reimbursement
• 401(k)
• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• Training & Professional Development
• Base Hourly Range: $18.32 to $24.71. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.
• Rewards & Incentives

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.princess.com/aboutus/culture-framework/.

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans With Disabilities Act (ADA)

Holland America Group / Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected]

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