Stripe Specialist (Remote - Us)

At TixTrack, we support our clients by creating superior ticketing solutions for performing arts, cultural institutions, attractions and immersive experiences through a combination of modern technology, beautifully simple design, and the art of listening.

Founded in Los Angeles, we are a small, but growing team of hardworking, highly motivated individuals. We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

With a presence across both the US and international markets such as the UK and New Zealand, we are anticipating robust growth in 2023-24.

Even with a highly dispersed, remote workforce, we stay connected through our Slack channels, virtual events and regional meetups. Come see how we “role”.

Job Summary

The Stripe Specialist manages all aspects of our Stripe payment platform and its associated tools and features. This position reports directly to the COO.

This is a full-time position and fully remote.

Essential Duties And Responsibilities

• Help clients set up and configure their Stripe accounts, including defining payment methods and pricing structures.
• Manage the day-to-day activities of the Stripe platform and foster a strong vendor relationship with Stripe.
• Adhere to strict compliance procedures and maintain confidentiality related to the position.
• Assist customers and internal stakeholders with inquiries and problem resolution related to Stripe payments. Provide guidance on best practices and recommend solutions to optimize payment workflows.
• Monitor and manage platform and connected accounts, ensuring smooth and secure transaction processing. Troubleshoot and resolve any platform or connected account issues promptly.
• Generate and analyze reports on payment transactions, revenue, and key performance indicators (KPIs). Provide insights and recommendations based on data analysis to drive business growth and optimize payment processes.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Minimum Requirements

• Embodies curiosity and has a proactive approach to learning. Takes it upon themselves to figure things out if they don’t know.
• Knowledge of payment industry standards, regulations, and security practices.
• Familiarity with Stripe’s payment platform and related tools a plus.
• Two or more years of experience managing digital payment processors.

Essential Skills

• Ability to work independently.
• Excellent organizational and time management skills.
• Possess strong analytical skills with particular attention to detail.
• Strong oral and written communication skills.

Equipment/Software/Tools

• Microsoft Office
• Slack
• Stripe
• Google Suite

Our Core Values

Find Harmony - We confidently manage our work priorities and feel comfortable taking time to enjoy life outside of work.

Have a Clear View - We are transparent and honest, understand our roles, and know how we contribute.

Be a Fan - We are passionate about our work and driven to innovate with our customers to solve current and future challenges with new solutions.

Welcome All - We are a diverse group of employees that come together as a team, without ego, and do great work.

Perform at Your Best – We are committed to our customers success, always willing to listen and improve, to ensure our products exceed expectations.

Commitment to Diversity

TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to our workplace.

We are focused on building a culture that acknowledges and values diversity, equity, and inclusion.

Compensation & Perks

• 100% paid medical, dental and vision benefits for employee and dependents
• Generous PTO and holiday schedule
• Company-paid life insurance
• Annual bonus based on performance and company success
• Base annual salary range of $75,000 to $95,000, commensurate with experience.
• Remote work environment
• Traditional and Roth 401k plans
• Flexible scheduling
• Learning & development opportunities

Our team is here to support you throughout the hiring process with reasonable accommodations. We strive to provide an unbiased and equitable interview experience for all applicants. If you need assistance applying for a role due to a disability or special need, please let us know by emailing [email protected].