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Welbe Advocate Ii Jobs
Company | WelbeHealth |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-07-23 |
Posted at | 10 months ago |
The WelbeHealth PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what.
- Ensure that appropriate and timely documentation of all updates, encounters, and communication is documented in source systems as outlined by department protocols
- Effectively coordinate the scheduling of participants’ appointments, including trouble-shooting conflicts or urgent needs, communicating with all stakeholders (staff, family, providers, etc.) , and meeting appointment turn-around times as outlined in WelbeHealth Appointment Scheduling Protocol
- Address both participant and provider inquiries (Including authorization status and requirements) and if unable to resolve, escalate as appropriate
- Answer incoming phone calls, emails, and contacts as requests come in, and appropriately screen, transfer, resolve and dispose of calls expeditiously while adhering to all process and documentation standards
- Review, process, schedule and authorize orders according to department protocols
- Provide eligibility status and benefit information for participants
- Must be flexible with work hours
- Excellent organizational and communication experience
- High School Diploma or Equivalency required
- Minimum of one (1) year of experience working in a call center environment where a service/support role was primarily performed
- Flexibility with remote, work from home schedule
- Medical insurance coverage (Medical, Dental, Vision)
- Advancement opportunities - We’ve got a track record of hiring and promoting from within, meaning you can create your own path!
- Work/life balance – we mean it! 17 days of personal time off (PTO), 12 holidays observed annually, sick time
- And additional benefits
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