Creator Success Partner Jobs

The Creator Success Partner role in our Creator Shopping team is a key role focused on nurturing creators throughout the lifecycle for growth and retention. This is an opportunity to manage a cohort of Creators and lead them to successful outcomes.

This Creator Success Partner has direct impact over the evolution of serving our creators and raising revenue for creator segments. This will be achieved through development and execution of a community based strategy to engage our robust creator base..

Key measures of success will be revenue growth, creator satisfaction, and retention of creators on the LTK platform within assigned segments. Ideal candidates will have coaching or customer success experience in an online marketplace that supports small business or solopreneurs.

Customer Relationship Responsibilities

• Develop retention strategies and initiatives to reduce churn and ensure long-term partnerships with creators.
• Understand creator needs, goals, and challenges and execute segmentation journeys to provide personalized support and guidance based on each creator group’s needs.
• Deliver creator satisfaction, action creator feedback regarding experiences, pain points, and suggestions for improvement. Advocate for assigned creator segment needs and requirements within the organization.
• Deliver high quality coaching to (i) engage and educate our creator base, (ii) increase creator performance, (iii) drive incremental revenue.

Customer Education Responsibilities

• Care for a top notch creator onboarding process to ensure a smooth transition onto the LTK platform.
• Provide training and guidance on using the platform’s tools and features effectively, optimizing their experience, and maximizing their desired outcomes.
• Develop deep creator relationships and meet each Creator on their needs to provide a blended learning model to include virtual classroom, webinars, self-paced and just-in-time learning, and event-based training, using conventional and innovative learning technologies to aid in each Creator’s success.

Revenue Growth Responsibilities

• Take each Creator assigned along the “Path to success” by defining the value proposition and desired outcomes at each stage of the creator journey.
• Establish and monitor key performance indicators (KPIs) for each creator.
• Deliver growth coaching to creators across multiple verticals. Provide leadership, mentorship, and support to ensure their professional growth as a Creator and economic success.
• Develop strategy and workflow to create a best-in-class customer experience once creators are onboarded to LTK.
• Monitor trends, patterns, and areas for improvement, and develop action plans to optimize creator success and retention.

What You’ll Bring

• Knowledge of and experience with HubSpot and other customer enablement tools and platforms
• Proven ability to meet and exceed growth and retention and revenue goals
• Experience in coaching entrepreneurs, conducting training and enablement oversight (or building and scaling new programs) is a plus but not required.
• Comfortable presenting to and engaging top talent, both virtual and in-person; advanced in storytelling as a skill
• Experience providing professional coaching
• Strong collaboration and problem-solving skills
• Excellent written communication skills with ability to quickly synthesize, interpret and communicate complex information to various audiences clearly and succinctly
• Proven track record of building, producing and hosting educational events, driving adoption, and measuring the impact of enablement programs
• 5+ years of experience in Customer Success, ideally in working with creators or other types of talent
• Strong executive presence and influencing skills; ability to build trust with employees and Creators at all levels

What We Offer

• Competitive compensation and benefits package to meet the needs of you and your family
• A remote-first, productivity-first environment
• Summer Fridays, birthday PTO, and paid volunteerism days
• Paid parental leave program
• 401(k) with LTK matching
• In-person team events
• Wellness reimbursement
• The opportunity to be part of the leading global company in creator commerce

Benefits package includes: Medical insurance, PPO, HSA, Wellness benefits, Vision insurance, Dental insurance, Paid maternity leave, Paid paternity leave, Family Bonding Time, Disability insurance, Life insurance, AD&D, Short-Term disability, Paid time off, Pet insurance benefits and more