Corsair Technical Support - Remote

SUMMARY

Provide remote (work from home) technical and application problem resolution and escalation assistance related to all of CORSAIR’s products. Document, diagnose, troubleshoot, and resolve problems with our newest gear, components, PCs, software, and accessories under warranty for our passionate customers. Starting Pay: $16/hour

PRIMARY ROLE & RESPONSIBILITIES

• Engage additional resources when necessary to provide a great customer experience.
• Provide technical support through direct contact with customers via phone, email, and other channels, and in multiple languages, if you are skilled in additional languages.
• Please note in your cover letter whether you prefer full time or part time work.
• Gain knowledge of all of CORSAIR’s products, uses, interoperability, and 3 rd party integrations.
• Provide effective and consistent communication to management, peers, and escalation resources in support of our customers.
• Document, verify, and analyze reported problems.
• Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.

SPECIALIZED KNOWLEDGE & SKILLS

• If you were a college campus Corsair Brand Ambassador or worked for Corsair previously, please let us know!
• Ability to use your technical aptitude, professional concepts, and company processes to solve problems.
• Strong customer service skills and an eagerness to collaborate with multiple teams.
• Affinity for learning additional technical industry concepts and vocabulary.
• Understanding of computer hardware including subcomponents, operating systems (Windows, macOS, iOS, and Android), software applications, and firmware.

JOB REQUIREMENTS

• Documentation of issues and communications in a ticketing system, timely follow-up, accurate time tracking, and a professional demeanor.
• Dependable broadband internet, excellent reliability, and a quiet place to work from home in a team setting.
• Strong knowledge and ability to speak and write in the English language. Additional language skills are a plus!
• Zero years of relevant coursework or experience, but an aptitude for and willingness to work directly with customers to resolve both technical and non-technical issues under warranty is required.
• A completed college degree program, technical certifications, and additional language skills are all optional, but an ability to construct a modern computer from scratch is required.
• Scheduled work shifts on weekends and holidays.

Our customers come from all backgrounds and areas of the globe, so our employees should too. If you’re a gamer, streamer, or computer hobbyist who wants to break into the tech support industry working for a company with great benefits including educational reimbursement and profit sharing, we invite you to apply to join our Corsair Pirate Crew!

Se você é bilíngue em inglês e português, considere se candidatar a esta vaga.
Si es bilingüe en inglés y español, considere postularse para este puesto.
Si vous êtes bilingue en anglais et en français, nous vous invitons à postuler pour ce poste.
Wenn Sie fließend Englisch und Deutsch sprechen, würden wir uns über Ihre Bewerbung freuen.
英語と日本語のバイリンガルである場合は、このポジションへの応募を検討してください。
如果你会中英文双 语，请考虑申请这个职位。

ORIGIN PC is a PC company that builds award-winning custom PCs for gamers, enthusiasts, and professionals. Our mission is to create the absolute best custom PCs for every individual’s specific wants and needs. Whether you want the most realistic and immersive gaming experience or ultra-fast workstation performance, every ORIGIN PC is up to the task. Founded in 2009, the team sought out to continue building custom high-performance PCs and providing world-class support. With several years of experience in PC building, support, and service, ORIGIN PC is comprised of industry veterans that have helped grow the professionally-built PC market.

In 2019, ORIGIN PC was acquired by CORSAIR, combining expertise in PC building and expansive PC hardware to grow ORIGIN PC even more. With iCUE, Hydro X Series custom cooling, unique system designs, and internal components, CORSAIR and ORIGIN PC will continue to collaborate and bring a greater PC experience to the world.

BENEFITS:

• Tuition Assistance
• Employee Stock Purchase Program
• Paid Parental Leave
• 401K Plan
• Comprehensive medical, dental, and vision benefits
• Employee Discount Purchase Program
• Bonus
• Generous paid time off and holidays