Customer Support/Technical Support Specialist

Responsibilities

Providing support to customers on product lines manufactured by employer. Helping with training on proper usage of equipment, materials, trouble shoot/if when needed and occasional installations.

This role will work directly with customers on increasing their trust and confidence in the product lines.

Qualifications

Mechanical ability to diagnose electrical or mechanical problems with equipment, Computer Knowledge- must be computer literate and able to learn programs easily.

Travel: Approx 20% for troubleshooting/system installs, etc.

Installation and training: Occasional installation of equipment, training operators, trouble shooting techniques, etc.

Must be able to communicate effectively, as this person will be a point of contact for customers.

Degree is preferred, but not required.

3-10 years of experience in a manufacturing or service machinery/appliances/ electrical systems type of role.