Community Program Manager, Insights

Description
Are you a passionate, self-starting individual interested in facilitating alpha, beta, and delta testing for products designed to reduce crime in neighborhoods? Ring is looking for a Community Manager that is customer obsessed, has a bias for action, and wants to learn and be curious. You will join Ring Insights to support our product team in managing highly successful alpha, beta, and delta tests that bring new products to market.

Basic Qualifications

• 3+ years of program or project management experience
• Experience working cross functionally with tech and non-tech teams
• Experience using data and metrics to determine and drive improvements

Preferred Qualifications

• 3+ years of driving process improvements experience
• Experience producing content, wikis, and articles to support managed communities.
• Prior experience in product quality, testing software and hardware products.
• Knowledge of Amazon Products / ecosystem.
• Experience with Jira, Confluence, G Suite, Tableau, Splunk, AWS, UPS Worldship.
• Knowledge of Ring Products / ecosystem.
• 1+ year of experience in a customer facing position.
• Experience interacting with customers verbally and digitally.
• Experience with working with SQL, Excel, Excel formulas, and Excel macros.
• Experience working in a fast-paced environment.
• Experience managing communities with active users.
• Experience with analytics, reporting results and identifying trends through data.
• Impeccable organization skills with attention to detail.
• Experience creating public facing communications.
• Experience handling Shipping Logistics.
• Ability to take action and ownership of situations with minimal guidance
• Excellent written and verbal communication skills.
• Experience handling multiple projects at the same time while maintaining schedules and meeting deadlines.
• Experience managing or participating in Alpha / Beta / Delta testing.
• Adaptable and willing to wear whichever hat gets the job done.
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

Company - Amazon.com Services LLC
Job ID: A2350851