Program Manager, Collision Insurance Relations

What To Expect
Tesla continues to scale at breakneck speed. In the next 12 months, we will begin production in the Austin and Berlin Gigafactories, significantly scale production in Shanghai and Fremont, and continue to expand our customer base in markets around the world.
To keep pace with this growth, we need individuals with exceptional ability to challenge us to think differently while helping us drive standardization and organization across our growing Collision segment.
In this role, you will be the primary point person working with the Business Development team with Tesla’s internal network of wholly owned Collision centers to support Insurance industry process improvements. Your responsibility is to innovate and create strategies that improve the process for all parties. Your goals are to make work fairly priced for both Tesla and insurance companies, with a faster and better experience for our mutual customers. Projects would include improving the speed to collect insurance payments, or working with insurance executives or training teams to improve understanding Tesla repairs and processes to increasing the speed of estimate or supplement approvals. You will be measured on your area’s performance, strategic agility, and ability to innovate on Tesla’s vision with a relentless focus on our customer and building trust both internally and externally.
What You’ll Do

• Interpret business challenges, create process mapping, analyze potential improvements, and translate these into best practices and solutions.
• Guide your stakeholders in defining and delivering clear requirements to identify, prioritize and scope projects to deliver against business objectives.
• Liaise between the business, insurance companies, and project teams and understand what objectives can support the business
• Manage issues and risk, identify problems and risks, work towards resolving them quickly
• Manage and execute projects end to end, whilst driving integration and optimization of all corresponding components, documentation, processes
• Apply out of the box thinking, problem-solving abilities and operational procurement experience to derive technical solutions
• Consult with the business to identify opportunities and execute requirements analyses by influencing the best outcome for the business, whilst considering and managing stakeholders
• Align cross-functionally with other teams managing various functions to ensure understanding of company objectives
• Time management, define, schedule, and accurately estimate the task duration to develop and maintain a realistic schedule

What You’ll Bring

• Minimum of 10 years of collision or insurance industry experience
• Experience with stakeholder management and building strong relationships across business functions
• Positive attitude in stressful situations. Flexibility with last-minute changes and working hours is necessary because you might need to interact with teams in different time zones.
• Must be proficient user in Microsoft Office
• Ability to pinpoint problems and find creative solutions in collaboration with your business partners
• Advanced knowledge of estimating systems, will keen ability to read, understand, and explain an insurance estimate
• Ability to work in a dynamic and fast-paced environment, multitask and prioritize appropriately.
• Excellent oral and written communication skills and the ability to follow instructions required.
• Highly collaborative and team-oriented, while also able to work independently

Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

LGBTQ+ care concierge services

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D, short-term and long-term disability insurance

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

Expected Compensation
$68,000 - $222,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
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