Community Assistant (Social Media)

RIZOS CURLS Community Assistant (Social Media)

Role Overview:

Rizos Curls is looking for a highly enthusiastic, collaborative & people-focused Community Assistant. This role supports the Community Manager in driving social media engagement and influencer strategies, and acts as the voice of Rizos Curls on social media. In this role you will be interacting directly with the Rizos Curls community and act as an extension of our brand on all social channels, directly growing & cultivating our digital community. You’ll foster love for Rizos Curls online by strategically engaging with our community, driving excitement about the brand, fostering connection and going above & beyond their expectations in supporting their needs. Our ideal candidate is an excellent writer who loves all things social media.

This position reports into the Community Manager.

Key Responsibilities:

• Provide excellent customer service that adheres to brand communication quality standards & builds authentic relationships with our customers.
• Identify opportunities to engage with other brands, social accounts & influencers on an ongoing basis.
• Maintain a positive community environment on social media by monitoring comments and fostering affinity for the brand.
• Provide excellent customer responses, assist with copywriting & write excellent captions.
• Maintain an expert-level knowledge of our hair care products, ingredients & styling tips to fuel engaging communication with customers & respond to customer hair-related inquiries.
• Must be available to monitor social media and comments during the weekend and at peak engagement times.
• Assist in coordinating influencer relations, including with brand ambassadors, content creators, digital collaborations, affiliates & influencers.
• Act as the voice of Rizos Curls across social media channels, driving engagement with our community & fostering a connection to the brand.
• Participate in creating highly-creative, fun & engaging social media content.
• Embody brand voice in actively responding to all customer communication via social media (comments, DM’s, tags, posts etc.).
• Represent brand voice & adhere to company communication quality standards.
• Incorporate customer insights from social media into strategic marketing activities.
• Create monthly reports with findings & suggestions that will help guide community performance and social media content needs.
• Monitor UGC & identify opportunities to incorporate into content programming & calendar.
• Support in influencer outreach, list building & seeding, including coordinating influencer communication and placing orders for mailers & send outs.
• Events – Participate in coordination, planning & execution of events, activations, pop up’s, community experiences & more.
• Proactively fuel user-generated-content (UGC) by encouraging customers to post the brand, identifying top fans & customers, and rewarding & recognizing enthusiasm for our brand.
• Enter seeding orders into Shopify and monitor tracking and delivery.
• Respond to customers in a fast & timely manner to build engagement and provide thorough solutions for customers that promote affection for the brand.
• Maintain various online communities across channels including Instagram, TikTok, YouTube, Facebook, Twitter, Pinterest, Amazon reviews, Website reviews & more.
• Ensure influencer outreach is reflective of brand community, diversity & inclusivity.
• Strategically respond to comments & engage with customers at key times that boost algorithm performance, including immediately after a post, promptly after comments are left, high traffic days such as the weekend & at key high traffic hours during the day.
• Maintain awareness at all times of all brand mentions, tags & user generated content and re-share as appropriate.
• Maintain community and ongoing relations with influencers & content creators.
• Identify popular culture & consumer trends and incorporate into brand content.
• Assist marketing team with content needs & content calendar planning.
• Fuel engagement by responding to comments on all posts featuring Rizos Curls including posts by customers, creators, influencers, media & retailers.

Our Ideal Candidate:

• Must have experience working with a beauty brand
• Strong attention to detail
• Experience with Shopify is a plus
• Excited to be part of a collaborative team
• A social butterfly that loves daily human interaction
• Able to prioritize in a fast-paced working environment
• Excellent writing skills
• Cares strongly about community, customers, aesthetic & understands what's on-brand.
• Must be in Los Angeles Area *This is not a remote position
• 2-3+ years of experience working in social media marketing
• Strong knowledge about all social media platforms including TikTok, Instagram, Youtube, Facebook & more
• Highly in-tune w/ trends & culture
• Strong communication & customer services skills
• Must have Bachelor's degree
• Preferred Bilingual in English & Spanish *Must be able to respond to customers in both English & Spanish
• Experience with GRIN is a plus
• Social media savvy and eager to engage and grow an online community

Salary: $45K-$62K based on experience, in line w/ competitive industry range

Benefits: PTO, Paid Holidays, Health Insurance

Commitment: Full-time

Location: Studio City, CA (Los Angeles area)

*Please include a link to your TikTok & Instagram accounts.

About Rizos Curls:

Rizos Curls proudly creates products that embrace & celebrate the beauty of curls, coils & waves everywhere! We are known for our quality hair care products providing clean ingredients + proven results for defined, healthy, voluminous natural curls. Our products are made with natural ingredients, free of any harsh chemicals & cruelty-free. We live by what we call the 3 C's - Curls, Community & Culture.

🛒 Available at Ulta Beauty, Target & Sally Beauty Mexico

🏆 Award-winning products recipient of awards by Glamour, POPSUGAR, Naturally Curly & Harper's Bazaar

💛 Latina-owned & female-owned

🙌🏽 Inclusive, highly-creative, team-oriented & innovation-led working environment