Client Support Specialist (Contract)

The Client Support Specialist is responsible for serving clients by providing product training and service information, as well as resolving any technical product issues. They build and maintain relationships with all post-launch clients with the aim of increasing satisfaction.

LOCATION

100% Remote - Anywhere within the US

RESPONSIBILITIES

• Work inter-departmentally to escalate and assign issues as necessary.
• Act as a resource internally to assist other teams with larger client projects.
• Continually enhance our support documentation and guided learning center.
• Work in multiple support queues, including calls, tickets, and live chat.
• Provide exceptional service to both internal and external customers.
• Assist in the development of policies and procedures as needed.
• Maintain SLA’s by prioritizing queue workloads appropriately.
• Solve problems and relieve pain points to make our admins happy.

QUALIFICATIONS AND SKILLS

• Ability to cover evening and weekend hours, as required.
• Microsoft Suite experience required
• Prior customer service or technical support experience preferred (0-2 years), but not required.
• Associate’s or Bachelor’s degree preferred., or commensurate experience.
• Experience using a SaaS platform (preferred)

Link to All Staff Competencies and Mental and Physical Requirements

RESIDENCY REQUIREMENT

Finalsite offers 100% fully remote employment opportunities, however, these opportunities are limited to permanent residents of the United States. Current residency, as well as continued residency, within the United States, are required to obtain (and retain) employment with Finalsite.

DISCLOSURES

Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. EEO is the Law. If you have a disability or special need that requires accommodation, please contact Finalsite's People Operations Team. Finalsite is committed to the full inclusion of all qualified individuals. As part of this commitment, Finalsite will ensure that persons with disabilities or special needs are provided a reasonable accommodation.