Application And Data Support Specialist - Its3 Or 4

Innovation * Opportunity * Work that Matters

Join the 2,000+ professionals who are bringing strategic vision to state government as part of Minnesota's information technology agency. Work for MNIT Services and be part of a cutting-edge organization that is emerging as a national leader in government IT. This position exists to serve our partners at the Minnesota Department of Transportation (DOT). MNIT DOT supports an agency with technology integrated into all areas of business – from business intelligence and solutions for providing critical transportation infrastructure across Minnesota to planning and operating a safe, efficient and reliable multimodal transportation system to connect people and markets across Minnesota.
Our culture promotes collaboration, demands continuous improvement and encourages innovation in IT delivery. Be a part of something bigger than yourself, something to be inspired by; come to work for MNIT Services DOT.

Working Title: Application and Data Support Specialist
Job Class: Information Technology Specialist 3 or 4
Agency: Minnesota IT Services

• Information Technology Specialist 4 Salary Range: $33.13 - $54.64 / hourly; $69,175 - $114,088 / annually
• Designated in Connect 700 Program for Applicants with Disabilities: Yes
• Bargaining Unit/Union: 214 - MN Assoc of Professional Empl/MAPE
• Days of Work: Monday - Friday
• Closing Date: 05/30/2023
• Who May Apply: Open to all qualified job seekers
• Telework Eligible: Yes
• Classified Status: Classified
• Information Technology Specialist 3 Salary Range: $29.83 - $49.03 / hourly; $62,285 - $102,374 / annually
• Job Class Option: Application
• Date Posted: 05/12/2023
• Travel Required: No
• Work Shift/Work Hours: Day Shift
• Hiring Agency/Seniority Unit: Minnesota IT Services
• Division/Unit: Minnesota Department of Transportation (DOT)
• FLSA Status: Exempt - Administrative

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

As an Application and Data Support Specialist, you will provide technical application and data development and support services for commercial-off-the-shelf (COTS), custom-built, and software-as-service (SaaS) applications used or stewarded by MnDOT's Bridge Office in the Engineering Services Division (ESD). In this position, you will be responsible for collaborative application and data support in a matrixed environment, and work with IT service owners, process owners, process managers, architects, and IT team leads who provide direction for the connected IT services. This position will work independently and with peers to communicate, coordinate, deliver and/or resolve simple to complex application and data development and/or support service tasks to ensure MnDOT applications are supported per the applications' service level agreement, support model, and to the satisfaction of the MnDOT business partners.

• This vacancy is being posted at the Information Technology Specialist 3 and Information Technology Specialist 4 levels. Only one (1) vacancy will be filled, and the classification will be determined by the selected candidate’s qualifications.

This position is currently eligible for full-time telework:

• Candidates located in Minnesota, or a bordering state, do not require additional review.
• Candidates residing outside of Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) require additional review prior to telework approval upon becoming a finalist.
• Telework for Minnesota IT Services allows an employee to perform work from a remote telework location and an employee may be required to be in the office based on business needs and other dependencies.

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume:

Information Technology Specialist 3

This position requires a minimum of three (3) years of experience in performing technical application support functions.

Information Technology Specialist 4

This position requires a minimum of four (4) years of experience in performing technical application support functions.

Experience must include the following:

• Experience designing, developing, and maintaining simple to complex tabular or spatial data SQL queries used in applications, reports, extracts, integration´s, or ETL processes.
• Data development in Oracle, MySQL, or SQL Server environments.
• Technical support, configuration, and troubleshooting of commercial-off-the-shelf (COTS), custom-build, middleware client or SaaS applications working with and across multiple IT services (application, database, infrastructure, service desk ).
• Development experience in transforming datasets using languages such as Python, C#, .NET, or Java
• Development of applications or data products using one or more of the following technologies: PL-SQL, Data Integration´s, Database performance tuning, API's using REST/Restful Services.

• A Master's degree in Information Technology or a related field substitutes for three years of experience, OR related Bachelor’s degree substitutes for two years of experience, OR related Associate’s substitutes for one year.

**Successful candidate must pass past-employer reference checks and a criminal history verification pr ior to employment. The background check may consist of the following components :

• Social Security and Address Verification
• Employment Reference Check
• SEMA4 Records Check (applies to current and past state employees only)
• Other legally required records checks
• Criminal History Check
• Education Verification

Minnesota IT Services will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

Preferred Qualifications

Information Technology Specialist 3

• Experience supporting transportation-related applications/systems, particularly related to Bridges, culverts, or other related topics and data sets.
• Experience in design or architecture of databases.
• Experience promoting an equitable, positive, and respectful work environment that values culture and diversity among all employees.
• Experience developing solutions in Azure environments.
• Ability to perform problem identifications and requirements definition, needs assessment and business analysis.
• Experience developing solutions using Power Platform technologies such as Power Apps, Power Automate and Power BI.
• Ability to effectively work directly with customers to identify, define, validate, and prioritize user needs and requirements.

Information Technology Specialist 4

• Strong ability to communicate in an effective and tactful way. Able to translate technical information into plain language and vice versa.
• Strong ability to work with all levels of the organization, diverse audiences and perspectives, including business and technical stakeholders.
• Strong skills in time management (independent and team), including the ability to understand problems before delivering a solution in a complex environment.
• Strong ability to effectively research new technologies.
• Advanced technical capabilities and skills necessary to deliver complex technical solutions that meet business needs and follow MNIT standards.
• All preferred qualifications above for Information Technolgoy Specialist 3.
• Strong ability to effectively provide technical end-to-end application and data support services in a large and complex technology environment.

How to Apply

This vacancy is open for bids and all qualified applicants simultaneously. This vacancy will be filled in accordance with applicable union contract provisions. Current employees of Minnesota IT Services who are currently in an Information Technology Specialist 3 - Application position and who are eligible to bid and apply within the seven (7) day bidding period will be considered prior to filling the position via other means.

Current State Employees: Please note that employment provisions (including but not limited to seniority and leave accrual) vary among the three branches of Minnesota State Government, you are highly encouraged to explore these differences. For assistance, please direct questions to your current or anticipated Human Resources office.

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Delva Lilic at [email protected].

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Delva Lilic at [email protected].

To be considered for any Veteran’s Status, you MUST indicate this on your application.

RECENTLY SEPARATED VETERANS (RSV): Effective July 1, 2009, legislation provides that the top five RSV applicants who apply and meet the qualifications for a vacancy shall be granted an interview. To qualify, you must meet the following: 1) have separated under honorable conditions from any branch of the armed forces of the United States; 2) have served on active duty for 181 consecutive days or more or for the full period ordered to active duty or have separated by reason of disability incurred while serving on active duty; 3) be a United States citizen or resident alien; and 4) have served in active military service at any time on or after September 11, 2001, as shown on your DD-214 form. To be considered under this legislation, you must: 1) meet all Minimum Qualifications identified in this posting; 2) meet all of the above RSV criteria; and 3) submit a copy of your DD-214 form by the closing date to: [email protected]. Failure to submit your DD-214 form will affect your consideration for an interview under this legislation.

CERTAIN DISABLED VETERANS: Effective August 1, 2012, legislation provides state agencies with the option to appoint certain disabled veterans on a noncompetitive basis if you: 1) meet service requirements and have a verified service-connected disability rating of at least 30%; 2) provide qualifying documentation verifying the disability; and 3) meet all Minimum Qualifications identified in this posting. To be considered under this legislation you must submit all documentation by the closing date to: [email protected]

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 91% of employees feel trusted to do their jobs
• 95% of employees understand how their work helps achieve their agency’s mission
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Employer paid life insurance
• Prescription drug coverage
• Federal Public Service Student Loan Forgiveness Program
• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• Tax-deferred compensation
• Wellness programs and resources
• Short-term and long-term disability
• Low-cost medical and dental coverage
• Tuition reimbursement
• Paid parental leave
• Dependent care spending account
• 11 paid holidays each year
• Health care spending and savings accounts
• Employee Assistance Program (EAP)
• Vision coverage

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] and indicate what assistance is needed.