Application Support Specialist Jobs

• You will collaborate with internal and external departments like Training, Analytics, Vendor Partnerships, Engineering, and IT to ensure seamless execution of important tasks and projects. You use your technical expertise to guide key decisions related to systems.
• You will assist with implementing various internal and third party integrations within internal systems, and assist with building internal proprietary systems and process migrations.
• You make it a priority to understand the different roles and responsibilities across the company, soliciting feedback where appropriate to ensure systems implementations produce the desired results.
• You will partner with end-users like employees and managers to identify process or efficiency opportunities for systems and begin to implement those improvements.
• Actively lead or participate in projects related to systems integration, including tasks like mapping, design, testing and support for platforms, software, and integrations.
• You will lead the creation and maintenance of workflows for new and existing markets alongside market leadership, lending your expertise and insights to produce the best outcome.
• You train and educate employees and end users on systems, integrations, hardware (like equipment), and changes that occur and help create process and training materials as needed.
• You’ll evaluate, troubleshoot root cause issues and resolve inquiries that come in through Zendesk or email within established SLA’s.
• Provide production support to Analytics and Marketing through data collection, maintenance of reporting, and website updates.

• A unique combination of organization and attention to detail: The overwhelming seems manageable, you commit to looking for things that are out of place and you get more done in less time
• Tech-savvy: You're comfortable with technology and learn new programs quickly
• A Multi-Tasker: You are able to work with high-level multi-tasking skills and prioritize in a fast-paced constantly changing environment. You also have the ability to balance the workload to accommodate the demands of the job and exceed customer expectations
• A fun, caring, and humble attitude: We all work hard, but it's important to have a good time, look out for each other, and pitch in wherever needed
• Have a natural curiosity/eagerness to learn and motivation to take ownership.You have a passion to deliver high quality solutions to end users.
• Service-Mentality: You have high standards and care about delivering quality work to everyone you interact with.
• Excellent communication skills: When communicating, you hit the point from the get-go and deliver your message in a succinct manner

• Experience with CRMs like Zendesk.
• Knowledge of Microsoft (Excel and Documents) and Google Workspace (Voice, Groups, Email, Calendar, Drive, Meet) products.
• Ability to use Easel or a similar system in addition to HTML and CSS.
• Administrative knowledge of title production softwares such as Qualia, Resware, or Softpro.
• Ability to troubleshoot office equipment.
• Ability to travel for quarterly team and company events and meetings
• Bachelor’s degree with 0-2 years of related experience; or an Associate’s degree with 1-2 years of related experience; or 4 years of related experience. Related Experience: IT Help Desk, Computer Science, Programming, Data Management, Database Management, Money Management.
• Title industry experience. West Coast market experience including CA, WA, CO, AZ highly regarded.
• Ability to work Pacific time zone hours.
• Experience with SQL and Tableau highly regarded.

Base Pay Range: $27.10 - 40.60. Actual base pay will depend on varying circumstances, including the position, location, individual qualifications, market finances, and other operational business needs. Depending on the position, compensation may also include commissions, bonuses, and equity. Redfin offers a generous benefits package that includes 15 paid vacation days, 12 paid holidays, paid parental leave, sick leave, and flex days; medical, dental, and vision insurance benefits; flexible spending account, health savings account, life and disability insurance; fertility benefits, commuter benefits, Employee Assistance Programs; and 401(k) employer match. #LI-Remote