Contract Renewal Specialist (Temporary Fixed Term)

We’re Progress – we offer the best platform for building and deploying tomorrow’s applications quickly and easily. We are bold, forward-thinking innovators who build things that work and care about our customers. We invent and reinvent every day, work together as one, value and respect each other and cheer our wins. Join us as a Contracts Renewals Specialist for our DX (Digital Experience) sales org. This will be a 4 month temporary assignment to start. Due to team location, those in EST or CST zone are preferred.
The DX (Digital Experience) team is currently looking for Contract Renewal Specialist to join our Sales organization. As a member of the Account Maintenance team you will be responsible for following up with clients to assist them with renewing their licenses as well as identifying potential cross-sell and upsell opportunities. The ideal candidate will have excellent interpersonal skills, detail-oriented, and have the drive to succeed!
WHAT YOU WILL DO IN THIS ROLE:

• Contact clients about their renewal plans
• Coordinate renewal tasks with internal teams, including: Account Management, Finance and Legal
• Perform post renewal tasks such as booking orders, and maintain accurate records of renewal opportunities and contract records
• Support Account Management by identifying upsell / cross-sell opportunities
• Collect and prepare data related to customer’s existing contract and product usage

WHAT THE IDEAL CANDIDATE WILL NEED TO HAVE:

• Strong analytical skills, disciplined attention to detail, highly organized and thorough
• Experience with Microsoft Office
• Bachelor’s degree is preferred but not required
• Applicable experience in a sales or similar renewals based role
• CRM Experience
• Strong interpersonal skills

This is a great opportunity for someone who is looking to get into software/tech sales organization and learn/grow with some of the best in the industry.
Progress is proud to be an Equal Opportunity Employer!
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