Client Support Specialist Jobs

About Womack

We are one of the top distributors in the US for motion control components and solutions. We represent best-in-class products and apply our technical expertise to provide solutions for diverse markets such as aerospace, automotive, mining, timber, food packaging, energy, agriculture and too many more to list. We are privately held, family-owned, and have been taking care of our customers since 1953.

Our culture is a competitive advantage; our shared values provide the foundation for how we interact with each other and the way we conduct our business. Our reputation is one of integrity and accountability. We are small but mighty, and we offer a unique work environment that big companies struggle to compete with.

Culture

• Approachable leadership – open-door policies, flat organization, collaborative environment
• Growth mindset – entrepreneurial perspective, sense of purpose
• Putting our people first – we take care of our people, and our people take care of our customers
• Professional development – ongoing training in a continuous learning environment

Our Core Values

• Integrity
• Heart to Care
• Excellence
• Passion
• Optimism
• Relentless Resolve

Client Support at Womack

The Client Support Specialist is responsible for accurately fulfilling Client orders, continuously working to maintain and improve Client relations, managing order processes and shipment tracking, delivering routine Client quotes and pricing, and escalating calls when appropriate.

Day-to-Day Responsibilities

• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
• Partner with Sales Team to ensure customer satisfaction
• Create quotes and sales orders in primary business system software (Profit 21)
• Escalate issues to appropriate management or technical level
• Promptly provide accurate product information, including pricing, availability and lead time to address Client needs
• Follow up with Clients to provide accurate delivery dates and updated order status
• Other duties may be required
• Route non-standard or technically complex Client inquiries to appropriate Client Support Supervisor for resolution
• Understand and follow appropriate work processes
• Maintain Client information such as contacts and order preferences
• Utilize supplier internet portals to obtain current product information

Requirements

• Bachelor’s degree, or equivalent amount of education and related experience
• 2-3 years of Customer/Client Service experience in a technical industry or related technical field
• 2-3 years of experience in the same or similar role within the industrial distribution industry or related technical field

Skills & Abilities

• Basic skill level using distribution or manufacturing software involving sales order entry, inventory availability, purchase order inquiry, scheduled and acknowledged dates, open and converted quotations, and Customer A/R account status; experience with these operations in a Profit 21 environment is preferred (not required)
• Strong Microsoft skills in Microsoft Office Suite (Outlook)
• Ability to prioritize tasks with minimal supervision
• Ability to effectively utilize Internet resources to obtain information
• Ability to manage and handle large load of incoming emails
• Effective verbal and written communication skills, including the ability to understand requests and accurately fulfill sales orders

Benefits

• Time off to volunteer
• Competitive benefits & PTO
• 401(k) with employer match
• Short- and long-term disability and long-term care insurance
• Wellness options
• Medical, dental, vision, and life
• Tuition reimbursement
• Paid parental leave

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with it.

Qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, citizenship, age, disability, veteran status, or any other status protected by applicable law. Womack Machine Supply is committed to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.