Customer Success Manager North America Jobs

Successful team members in this role must meet the following experience, qualifications, and education criteria:

Ability to successfully define outcomes, manage expectations, manage cross-functional initiatives and meet deadlines based on project requirements

Manage customer engagements through optimizing monthly retainers and priority setting of work, customer accomplishments and customer renewals

Uncovering opportunities that will benefit both the Client and DemandLab

Experience in demand generation, customer engagement, digital marketing, and communications strategies and tactics

Experience in data hygiene and marketing and sales analytics

Collaborate with sales and account management teams to support upsell and cross-sell opportunities within the customer base

Proven ability to work at all stakeholder levels, internally and externally including executive and senior management in large retail organizations

Family-friendly: We offer primary and non-primary caregivers comprehensive parental leave and benefits

Identify areas for improvement and proactively implement strategies to enhance the overall customer experience

Proven multi-year experience in customer success leadership, with a track record of proactive customer satisfaction and retention

Excellent leadership and communication skills, with the ability to inspire and motivate teams to achieve their goals both personally and professionally

5 years of experience in Customer Success in Martech

Excellent leadership and communication skills

Bachelor's degree in Business, Marketing or a related field

Ability to work cross-functionally with various teams

Visit our global offices via Interoffice Trip Program

Bi-Annual Global Team Building Trip

2+ years of experience in customer success or account management roles

Experience with digital and/or physical products for children and experience with younger students' education is a plus.

Support the Robo Wunderkind Marketing and Sales team at state and national education events.

IMPORTANT: Our team has a remote-first policy, but this specific position requires a physical presence in North Carolina.

Bachelor’s degree in Business Administration, Education, or a related field

Excellent communication and interpersonal skills

3. More than 3-year work experience in Project Mgt., Education, Consulting, After Sales, or industrial/automotive (optional)

1. Request Mgt. of regional customer

2. Service agreement negotiation with regional customer

4. Public relationship maintenance of regional customers and OSAs

5. Regional admin related affairs handling

6. Lead the “99” incident handling including concept planning

EDI knowledge and experience required

Minimum 3 years experience in a similar role

Advanced Excel and Analytical skills are required

Exceptional organizational skills, high attention to detail and reliable work ethic

Efficient communication and reporting skills

Primary contact for several accounts including Wholesale (Department Stores and Specialty Boutiques), Corporate Retail and Ecommerce.

Collaborate with brand management and brand experience to satisfy branding & positioning strategy.

Manage the relationship with dealers and third party service providers (upfitters, infrastructure etc).

Set-up all customer experience aspects, providing the highest quality of customer service with the KPIs of increasing sales with existing customers.

Vast experience in working with dealers’ network preferably in the truck and EV space.

Eight (8) + years within the Automotive industry, coupled with proven relevant experience.

Deep understanding and knowledge of the Electric Vehicle ecosystem

Leads day-to-day customer management responsibilities with accountability to the Senior Program Manager

Manages and improves Customer contract administration, Customer Management, and Operational Health

Partners with supply chain, supplier management, repair management, engineering, and IT to provide performance oversight on technical, cost, schedule, and quality

Leads customer contract administration, contract scope, and change management processes. Manages and communicates contract health (financial, performance)

Leads and integrates the implementation of Program Management Best Practices and lessons learned across the portfolio

Experience utilizing critical business and financial acumen to manage risks, issues, and opportunities to drive performance

You have experience training your team to be the best when it comes to account planning/management, stakeholder management and escalation management.

You have experience creating positive partnerships with cross-functional teams, such as product management, sales, professional services, support and marketing.

Manage and report on metrics & performance for the company and executive team

You have experience creating highly-scalable and repeatable frameworks for customer interactions and engagement.

You have exceptional client engagement skills and are able to establish strong relationships with senior executives across complex organizations.

90%+ renewal rates across our enterprise customer segments

Minimum 2 years experience of clinical dosimetry using Eclipse TPS

5 years experience of clinical dosimetry using Eclipse TPS

Strong organizational skills and ability to work independently

Excellent communication skills, both written and oral

Demo, install, and train clinics on Radformation’s suite of automation tools

Work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team

Working knowledge of Quality management skills such as SPC, FMEA, DOE, Six-sigma and use of statistical software such as JMP

Proven project management skills using data driven risk management

Strong influence management, leadership skills and people/team development skills

Manage customer qualifications for new products and product changes

Assist with local contract manufacturer quality performance management and improvement

Manage customer notifications. Working with global Quality team, will draft and deliver Product Change Notices, Early Alert notifications. etc.