Senior Director, It Service & Infrastructure

AtriCure, Inc. provides innovative technologies for the treatment of Afib and related conditions. Afib affects more than 33 million people worldwide. Electrophysiologists and cardiothoracic surgeons around the globe use AtriCure technologies for the treatment of Afib and reduction of Afib related complications. AtriCure’s Isolator® Synergy™ Ablation System is the first medical device to receive FDA approval for the treatment of persistent Afib. AtriCure’s AtriClip® Left Atrial Appendage Exclusion System products are the most widely sold LAA management devices worldwide. AtriCure’s Hybrid AF™ Therapy is a minimally invasive procedure that provides a lasting solution for long-standing persistent Afib patients. AtriCure’s cryoICE cryoSPHERE® probe is cleared for temporary ablation of peripheral nerves to block pain, providing pain relief in cardiac and thoracic procedures. For more information, visit AtriCure.com or follow us on Twitter @AtriCure.

We foster a culture of inclusion by embracing diverse experiences and individuals where everyone’s authentic self is welcome. We offer supporting programs and resources that provide enriching and equitable opportunities for each person to contribute professionally and personally.

Position Summary

The Senior Director of IT Service and Infrastructure will consult and collaborate with business leaders and IT teams to understand and prioritize technology requirements to meet operational and strategic objectives. Manage and coach team through concept to implementation of technical solutions as well as lean existing business processes and functions. This position will work in close partnership with the director of IT Security in the prioritization, design and implementation of solutions to protect AtriCure’s information assets. The role will also have the responsibility for managing infrastructure operations as well as IT support services. Keeps company up and running in IT areas such as but not limited to computer networking, telephone administration, cellular phone services, and desktop support.

Essential Functions Of The Position

• Lead a team that defines and supports the global IT infrastructure of the company.
• Responsible for the purchasing and daily upkeep of other office equipment
• Responsive, act accordingly with urgency
• Serve in a leadership capacity around authentication best practices and solutions for reliable and secure access to systems
• Define and succinctly articulate the strategic IT infrastructure roadmap in order to effectively deliver change
• Position organization to support company growth through organization evaluation, role alignment & process improvement to generate internal productivity and enable resource reallocation.
• Ability to be strategic and communicative as well as detailed and focused depending upon the situation
• Participate in IT departmental strategic planning
• Provide critical reporting and analysis of project and program performance and make recommendations for enhancements, cost savings initiatives and process improvements
• Work closely with IT Security team in defining and implementing IT Security Roadmap
• Provides vision and leadership to facilitate the development of cross functional work teams and participate in the on-going development of new projects and technology
• Collaborates with other departments to improve quality of through project implementations and process improvements.
• Coordinate and direct activities of the team to include direct supervision of team, preparation and monitoring of department budget, forecasting, resource allocation and workforce management model, development and implementation of departmental policies and procedures
• Preparation and monitoring of various management metrics and reports
• Perform other duties and functions as deemed necessary under the supervision and direction of the VP, Information Technology
• Lead design, implementation and operation of a Secure but robust Operational Technology environment
• Ensures that the disaster recovery program is current, viable, and that all information systems are backed up properly and the effectiveness tested
• Actively participate and partner with external vendors to secure effective and efficient vendor contracts and delivery models, manage SLA’s, and review of contractual metrics and deliveries
• Responsible for Cloud migration vision and server management regardless of compute architecture
• Define global network architecture, ensure operational continuity & optimal cost position
• Ensures that all information systems are properly maintained, in good operational order and is able to support the current and future business needs.
• Responsible for ensuring that all employees have the IT resources for their jobs
• Responsible for the purchase of all IT related equipment and manages vendor relationships for IT equipment
• Maintain and update all software and hardware licenses and maintenance agreements including renewals. as necessary
• Validate completeness of project plans, backlogs
• Oversee IT Service desk operations
• Participate as a member of the IT leadership team to develop strategies and goals for the department and organization
• Responsible for the desktop infrastructure to support employee productivity, security and compliance
• Manage team to achieve cross functional capabilities with project development and execution.
• Develops action plans for growth and obtains approvals to purchase new equipment for business growth and development
• Communicate with stakeholders

Additional Essential Functions Of The Position

• Regular and predictable work performance
• Additional duties as assigned
• Ability to prioritize various duties and multitask as required
• Familiarity with cloud-based Enterprise Application platforms used to support cross-functional business areas
• Experience with DevOps and Continuous Delivery frameworks
• Experience with Microsoft Azure
• Ability to successfully work with others
• Ability to make decisions and use good judgment
• Ability to work under fast-paced conditions

Basic Qualifications

• Leadership and coaching capabilities with the ability to lead teams, set objectives, identify high performing team dynamics and delegate effectively
• Bachelor’s degree required or demonstrated equivalent combination of education, training and experience
• Ability to travel 10%
• Supervision experience
• Ability to read technical specifications
• Ability to partner across levels in the organization to initiate, develop and maintain effective working relationships
• Written/Report writing skills
• 15+ years of experience in a comparable leadership position
• Facilitation and presentation skills
• Management experience
• Verbal communication skills
• Computer networking experience
• Problem solving/troubleshooting experience

Preferred Qualifications

• Technical Certifications in Networking and System Operations
• Solid understanding of business complexity and project interdependencies
• Experience in Cyber Security Methodologies and Practices

Other Requirements

• Ability to occasionally bend and push/pull as needed
• Ability to pass pre-employment drug screen and background check
• Ability to occasionally lift up to 25 pounds
• Ability to regularly walk, sit, or stand as needed

AtriCure has a variety of benefits available for US based employees and their families. Examples include Medical & Dental beginning day 1 of employment, 401K plus match, 20 days of paid Parental Leave, in addition to maternity leave, for new moms and dads, Volunteer Time off, Pet Insurance, and more. Corporate-based employees also have full access to our on-site fitness center and cafeteria. To see a complete list of our benefits, please visit our careers website: https://www.atricure.com/benefits AtriCure participates in the federal E-Verify program to confirm the identity of and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here https://www.e-verify.gov/ AtriCure is an Equal Employment Opportunity/Affirmative Action employer and provides Drug Free Workplaces. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national or ethnic origin, age, protected veteran status, status as an individual with disability, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law(s).

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