Catering & Rooms Sales Manager

SUMMARY: This position is responsible for managing and expanding business relationships with targeted prospects for catering and rooms; developing and implementing strategy, sales plan, and forecasts for overall business development, sales, and account management. Coordinate and execute all the details required to ensure an event runs smoothly and successfully. In addition, to assist and support the Sales Department by performing duties and responsibilities.

DUTIES AND RESPONSIBILITIES:

• Generates and develops new business to meet specified goals for catering and rooms.
• Coordinate and setup room design for events based on BEO and salesperson requirements
• Communicate and schedule proper staffing needs for group events to ensure a successful program
• Supervises set-up, preparation, service, and tear down of events, and assists as necessary.
• Provide administrative support to Sales Team as needed:
• Verify group blocks transfer correctly from the system including rooms and rates input group reservation data.
• Attends conventions, conferences, and trade shows as needed; prepares post-event reports and analyses.
• Makes and develops contacts with selected staffing clients and strategic partners.
• Seeks and creates opportunities to expand business with current clients identifies further business needs and develops and presents solutions.
• Perform a monthly inventory of banquet supplies and accessories to ensure that all items are properly cleaned and stored
• Maintains and nurtures new and existing client relationships.
• Attend all weekly BEO meetings
• Analyzes existing and anticipated client needs and promote company services to fill such requirements.
• Functions as liaison between client companies and operations staff.
• Communicate and Coordinate with all department heads to ensure all staff is aware of the events and prepared to assist guests with questions for upcoming group events.
• Completes necessary paperwork for the execution of an event; Staffing, Table, chafers, linens, etc.
• Develops customer relations including but not limited to sales leads, research, cold calling, qualifying leads, developing leads, and customer service.
• Formulates the overall objectives and strategy to develop a high-value relationship within all targeted areas of the accounts.
• Develops and implements a sales action plan with objectives and strategies to increase revenue and aggressively acquire new accounts.
• Understands prospective clients’ culture, product portfolio, competitive position, financial state, investment plan, organization structure, and key decision makers.
• Maintains and develops client relations for new and established existing customers, assuring all existing customers are contacted regularly to ensure customer satisfaction and develop need-based marketing relations.
• Performs other related duties as assigned by management.
• Manages consistent growth within a particular client base.
• Process Group Room Contracts for turnover from Director of Marketing and Sales
• Apply concessions to group reservations (upgrades, special rates, comp nights, etc) supply group contact, catering, or sales with rooming list and pick-up reports when requested.
• Serves as a professional liaison between the group event’s contact person and the organization

o Assists coordinate site inspections, expense reports & email follow-ups

o Assist the Director of Sales and Marketing with Reservations, Tradeshows, etc.

o Assist with Group Resumes

o Assists with writing proposals and creation of agreements.

• Collaborate with the operations team to develop and implement cutting-edge, comprehensive plans for groups and events
• Assist in market research to drive and develop prospects
• Oversee the efforts of the event for the hotel. Lead by example and mentor team members to effectively implement smart strategies
• Nurture and grow client relationships through upselling and proactive customer service once contracts have been signed
• Performs general secretarial duties including typing, filing, word processing, and answering phones.
• Plan, organize, and manage all aspects of events and group meetings from conception to completion, including menu and room set planning, audio visual, logistics, equipment rentals, tastings, menus, themes, walkthroughs, participation on the floor during event service, invoicing, and follow-up
• Negotiate with clients for banquets, meetings, and other functions, all arrangements, suggesting menus, bar set up, and room arrangements as per policy and procedure. On completion of negotiations, inform other departments of arrangements in writing which are necessary to assure the success of the function
• Understand the impact of Banquet operations on the overall success of the hotel