Cashier Department Manager Jobs

As the Front-End Department Manager, you are a key player in overseeing and managing all aspects of the cashier department including but not limited to; department profitability, assisting our guests with urgency and leading the team to successfully drive business/sales. Our guest is the heart of our business. As the Front-End Department Manager, you will be responsible for providing every guest with an exceptional shopping experience; listening and responding to their needs and being the subject matter expert of your department. All Front-End Department Managers are required to be hospitality driven, display positive energy, be dependable, possess basic math skills and excellent communication skills.

Responsibilities & Duties:

• Assist with interviewing and hiring of department/store associates.
• Must take full responsibility, and knowledgeable of all transactions that require key holder involvement including but not limited to voids, refunds of any type, and associate discounts.
• Training and supervision of all front-end associates on all front-end policies and procedures.
• Establish and maintain a professional environment, ensuring the best possible experience for guests and associates.
• Drive results through motivation, team building and follow up of staff members.
• Scheduling to ensure proper coverage at the front end (including proper daily break coverage)
• Be cognizant to all front-end associate discrepancies including frequent/patterned or multiple voids, register discrepancies, cash shortage/overage and communicate to management immediately.
• Direct and supervise all front end and assigned department activities including but not limited to; monitoring guest traffic, and service level, coordinate and implement front end and service program, ensure cleanliness, overall safety of Front End, monitor inventory, order Front End supplies.
• Protection of company assets.
• Returns and credits are handled daily according to company procedures.
• Timely communication to store management of all issues.
• Exhibit professionalism when handling all guest relations. Including effective service recovery when needed.
• Always maintain possession of the register key while on duty. Including throughout the entirety of all transactions that include the use of the key and code authorization.
• Ensure compliance to company policies and procedures including proper handling of all transactions and corresponding documentation (i.e. refunds, check approval, employee discounts, price overrides and any other transactions requiring head cashier/management
• Duties assigned by Manager on Duty.
• Establish and maintain a professional environment, ensuring the best possible experience for customers and associates.
• Observe transactions requiring override in their entirety (including voids, refunds, associate discounts) for accuracy and proper procedure.
• Maintain neat, clean, organized, and safe front end area.
• Drive guest engagement programs to meet and exceed the Ultimate Gourmet Experience.
• Monitor overall department performance. Communicate to management when employment status changes are warranted and/or corrective actions.

• Ability to hire, train, inspire and develop a team.
• Proficient computer knowledge and skills; Microsoft Outlook, Word, Excel
• Excellent interpersonal communication and organizational skills.
• Ability to show initiative, work with limited supervision, and are self-motivated.
• Ability to work in a temperature-controlled environment.
• Ability to perform physical requirements of job including standing during scheduled hours, kneeling, stooping, using stairs, lifting, push and pull items of usually 20-50 pounds.
• Minimum of 3 years' experience managing a front-end/cashier department in a grocery store environment.
• Flexibility schedule including nights, weekends and holidays.
• Team builder and brand ambassador.