Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Call Center Manager Jobs
Recruited by EV Connect 8 months ago Address Los Angeles Metropolitan Area, United States
Healthcare Call Center Manager
Recruited by Sleep Data 8 months ago Address San Diego Metropolitan Area, United States
Call Center Analyst Jobs
Recruited by Academy Automobile Insurance Services, Inc. 8 months ago Address Hawthorne, CA, United States
Call Center Specialist Jobs
Recruited by Monkey Wrench Plumbing, Heating & Air 8 months ago Address Monterey Park, CA, United States
Virtual Call Center Jobs
Recruited by VCA Animal Hospitals 9 months ago Address , Los Angeles, 90064 $15.77 - $23.65 an hour
Call Center Manager Jobs
Recruited by RDC 9 months ago Address , Riverside, 92506, Ca $60,000 - $67,000 a year
Call Center Agent - Remote | Wfh
Recruited by Get It Recruit - Healthcare 9 months ago Address San Diego, CA, United States
Senior Call Center Manager
Recruited by Daxko 9 months ago Address Santa Clara, CA, United States
Call Center Agent Jobs
Recruited by AtWork Personnel Southern California 10 months ago Address Temecula, CA, United States
Call Center Manager Jobs
Recruited by Herewith 10 months ago Address San Francisco, CA, United States
Call Center Agent Jobs
Recruited by VCA 11 months ago Address , Los Angeles, 90064, Ca $17.50 - $19.50 an hour
Call Center Representative/Call Agent - Ft/Variable (10Hrs)
Recruited by MemorialCare Health Services 11 months ago Address , Fountain Valley, Ca $20.00 - $28.34 an hour
Call Center Representative/Call Agent - Pd/Weekends (8Hrs)
Recruited by MemorialCare Health Services 11 months ago Address , Fountain Valley, Ca $20.00 - $28.34 an hour
Call Center Assistant Manager (Member Care Center)
Recruited by Credit Union of Southern California 1 year ago Address , Anaheim, 92808, Ca $64,001 - $89,003 a year
Supervisor, Dietary Call Center
Recruited by Scripps Health 1 year ago Address , San Diego, 92121, Ca $31.11 - $46.66 an hour
Call Center Agent Jobs
Recruited by Planned Parenthood California Central Coast 1 year ago Address , Thousand Oaks, Ca $19.20 an hour
Coordinator - Transportation Services Call Center
Recruited by Inland Empire Health Plans 1 year ago Address , Rancho Cucamonga, 91730, Ca
Call Center Operations Manager
Recruited by Quest Diagnostics 1 year ago Address , San Juan Capistrano, 92690, Ca $95,150 - $170,940 a year
Call Center Agent Jobs
Recruited by Driven Brands 1 year ago Address , , Ca
Call Center Agent Jobs
Recruited by Air Tahiti Nui 1 year ago Address , Los Angeles, Ca $16.50 - $17.92 an hour
Bdc Call Center Supervisor
Recruited by Lexus San Diego 1 year ago Address , San Diego, 92111, Ca $70,000 - $90,000 a year
Call Center Agent Jobs
Recruited by Semper Solaris Construction Inc. 1 year ago Address , El Cajon, 92020, Ca $20 an hour

Call Center Sales Manager

Company

Institute on Aging
Address , San Francisco, 94118, Ca
Employment type FULL_TIME
Salary $82,000 - $95,000 a year
Expires 2023-07-13
Posted at 1 year ago
Job Description
IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life. With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.
IOA is hiring a dynamic individual to lead, partner, and ensure exceptional customer service to our community. Based in the San Francisco Bay Area and serving callers across the country, this role will lead a growing team of call center staff to ensure individuals needs are met through a combination of private pay and health plan/government funded programs. We are seeking a highly qualified leader who is data driven and eager drive our business as we help those seeking IOA and other services.
ESSENTIAL JOB FUNCTIONS:
Leadership & key duties
  • Oversees performance management and employee goal setting.
  • Leads growing sales-focused department of 4-6 direct reports in collaboration with department leaders across 28 different service lines.
  • Schedules assessments and communicate details to department leaders.
  • Creates performance targets and department goals in collaboration with other business leaders.
  • Maximizes conversion from leads to program enrollments.
  • Provides supervision including coaching and education to call center staff.
  • In collaboration with Business Development, maintain an effective network list of community resources that ensure community partnerships are supported.
  • Ascertains lead demographic information to enter into electronic database in an accurate and timely manner.
  • Provides culturally responsive services to support clients’ engagement in the intake/enrollment process.
  • Potential to provide after hours support for referral partners and prospective clients (evening and weekends).
  • Maintains a thorough knowledge of all IOA programs to qualify leads.
  • Maintains a thorough knowledge and understanding of all IOA private pay service lines (Companioa and Corio) to communicate the program effectively to referral sources and prospects.
  • Assists in hiring, onboarding, and terminating employees.
  • Responds to business needs through continuous quality improvement, including workflow and process changes.
  • Provides necessary follow-up as needed to advance leads to enrollment and ensure program waitlists are current, when applicable.
  • Assesses information quickly, make recommendations, and find solutions to leads through internal and external resources.
  • Manages calls/chats/emails/web inquiries by actively listening and responding with relevant customer needs-based questions.
Partnership
  • Measures KPIs including conversion of leads to new client enrollment, call volume, and other metrics.
  • Partners with Business Development, operational leaders, marketing staff & vendors, and other internal departments to optimize prospect experience.
  • Partners with technology vendors including multiple electronic health record vendors and telephony system vendor to optimize efficiency and ensure reporting needs are met.
  • Prepares monthly and ad hoc reports quantifying volume, performance, and growth.
  • Collaborates with digital marketing vendor to evolve processes to meet the needs of the community.
  • Collaborates with department leaders in weekly pipeline meeting to increase enrollments for private pay programs, document notes and follow up on pertinent action items.
Other duties
  • Attends continuing education classes and/or in-service training to increase knowledge, skills and attitudes of service delivery and the client population served by IOA as well as the skills to maximize performance of the role.
  • All other reasonably related responsibilities as assigned.
BACKGROUND AND EXPERIENCE:
  • Knowledge of community resources for target population preferred.
  • Three to five years working in call center or customer service or sales required.
  • Prior supervisory experience required.
  • Exceptional written & verbal communication skills.
  • Strong organizational skills and assertiveness with the ability to prioritize tasks, manage schedules and meet deadlines.
  • Experience with and understanding of the needs of adults with disabilities and older adults required.
  • Prior experience in healthcare management or marketing, preferably in Homecare, Assisted Living or related field highly desired.
  • Computer literacy required.
EDUCATION: Bachelor’s degree in communications, business, gerontology, or related field required.
Compensation
  • Range: $ 82,000 - 95,000/annual
This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.
This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.
Institute on Aging reserves the right to revise job descriptions or work hours as required.

We encourage you to learn more about IOA by visiting
us
here
.
IOA reserves the right to adjust work hours or duties when appropriate.
Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.