Call Center Digital Sales Jobs

Solid Knowledgeable of telephone call center systems

Solid multi-tasking, prioritization and organizational skills

Exceptional written and verbal communications skills

2+ Years supervisory or lead experience (to include direct coaching and counseling)

Demonstrated experience handling escalated callers, service issue, and employee conflicts

Coaches' employees to reached desired sales goals and targets, while navigating through pivots, objections and rebuttals

Manage virtual and face-to-face in classroom training environment effectively; administer learning activities

Manage existing learning material and LMS and participate in revamping and redeployment

Train and coach managers, team leaders and others involved in employee development efforts

Obtain and/or develop effective digital training materials utilizing a variety of media to augment and evolve existing training curriculum

Plan, organize, facilitate and order supplies for employee development and training events

Conduct follow-up studies of all completed training to evaluate and measure results

Reading, written and spoken language skills

Typing, computer, and phone skills

Partner with other team members and managers to meet daily goals and have fun

Health & 401k Benefits for Eligible Team Members

Our Call Center is located in Dacula, GA

Part-TIme - Hours may vary based on business

Prior experience in healthcare management or marketing, preferably in Homecare, Assisted Living or related field highly desired.

Oversees performance management and employee goal setting.

Experience with and understanding of the needs of adults with disabilities and older adults required.

Strong organizational skills and assertiveness with the ability to prioritize tasks, manage schedules and meet deadlines.

Provides supervision including coaching and education to call center staff.

Manages calls/chats/emails/web inquiries by actively listening and responding with relevant customer needs-based questions.

Actively and consistently support all efforts to simplify and enhance the customer experience.

Preferred Related Work Experience and Number of Years

Ability to read, write, speak and understand English