Call Center Agent Jobs

We invite you to join us at Driven Brands!

Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.

Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.

JOB DESCRIPTION:

Responsibilities:

• Accountable for securing estimate appointment and/or repair appointment from insurance referrals and lead generations programs
• Meeting set team and individual targets
• Review, obtain, and/or confirm customer information as required by the Insurer and effectively schedule an appointment with the designated collision repair facility
• Keep up-to-date on shop preferences, carrier requests, and provide updates as required and within deadlines utilizing internal and external systems
• Effective utilization of all system tools and resources
• Function as an expeditor of claims referrals and client escalations
• Proper documentation and communication
• Provide customers with general information on what to expect during the repair experience as to manage customer expectations

Qualifications:

• Capacity to manage multiple priorities and projects on tight timelines
• Excellent written and oral communications skills
• Ability to maintain composure in difficult situations
• Required to work some varying shifts including evenings and weekends
• Remote working environment

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