Senior Engagement Manager, Spanish Bilingual

Headquartered in New York City, Dataiku was founded in Paris in 2013 and achieved unicorn status in 2019. Now, more than 1,000+ employees work across the globe in our offices and remotely. Backed by a renowned set of investors and partners including CapitalG, Tiger Global, and ICONIQ Growth, we’ve set out to build the future of AI.

Dataiku is looking for a Senior Engagement Manager to join the team. The ideal candidate is an energetic individual who is passionate about deploying big data technologies and using data science to solve business problems, and who will efficiently help customers drive their projects to get the most out of Dataiku. Additionally, the ideal candidate will be bilingual in Spanish.

As a part of the Customer team, the Senior Engagement Manager is responsible for driving smooth client engagements of our product with our East region and LATAM customer base. At its core, the role is a combination of two operation rhythms. In the pre-sales phase, this role will act as a consultant to help our clients scope their needs and work with Dataiku services and partners to position appropriate offerings. In the post-sales phase, the role will switch to a focus on delivery driving platform install, user enablement and value driven business projects for clients.

In This Role, You'll Help The Team

• Lead the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
• Manage sizing, contracts, finances, and budgets while balancing costs and controls
• Assess customer feedback and refine products and service offerings with internal owners and providers.
• Iterate on and help evolve the product lifecycle workflow and capabilities and coordinate release coordination.
• Prioritize and schedule work based on company KPIs and multiple team’s capacity and availability.
• Facilitate and guide discussions on the infrastructure sizing, positioning, and architectural implementation of capabilities with engineering and data science leads
• Manage client relationship, needs, and oversee engagement services estimation, delivery, and controls.

You may be a good fit for this role if you have:

• Can identify, manage, and mitigate risk, contingencies, reporting, and operations.
• Location : Must be located in a major tech hub on the East Coast and this is a role that can be worked remotely (Montreal, Toronto, Boston, NY, Washington DC, or Atlanta preferred)
• Are experienced in managing portfolios - estimating, time management, prioritization, customer expectations.
• Have an excellent understanding and practical experience with modern project management methodologies and software engineering processes.
• Have 4 years of experience leading cross-team and-or cross-functional projects.
• Project Management/Scrum certifications (CAPM, PMP, etc).
• Have a proven track record of creating and managing large globally distributed delivery teams.
• Have excellent communication skills.
• Have a Bachelor’s or Military experience in a related field.
• Are organized, ambitious, and take ownership when relevant and delegate as needed.
• Can leverage lessons learned to feedback and improve process and best practices.
• Can highly collaborate with partners, architects, consultants, third-party sellers, and customers.
• Language: Must have bilingual proficiency in Spanish and English
• Thrive in the building and iteration of efficient processes.

Bonus Points For Any Of These

• Cloud migration and managing cloud solution platforms.
• Master's Degree in Computer Science or STEM degree program or equivalent combination of skills and experience.
• Portuguese fluency in a business setting
• Organizational transformation leadership.

About Dataiku

Dataiku is the platform for Everyday AI, systemizing the use of data for exceptional business results. By making the use of data and AI an everyday behavior, Dataiku unlocks the creativity within individual employees to power collective success at companies of all sizes and across all industries. Don’t get us wrong: we are a tech company building software. Our culture is even pretty geeky! But our driving force is and will always remain people, starting with ours. We consider our employees to be our most precious asset, and we are committed to ensuring that each of them gets the most rewarding, enjoyable, and memorable work experience with us. Fly over to Instagram to learn more about our #dataikulife.

Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at: [email protected]