Call Center Customer Service Representative

About us:

NL Manufacturing (NiteLites Outdoor Lighting) is a manufacturer and distributor of high-end outdoor lighting products for commercial and residential clients. We operate as the corporate office, supporting many franchises (partners) throughout the United States. We work very closely in our small office in Franklin, Ohio as a unified team, promoting a positive work environment, wearing many hats, and helping everyone be successful.

Summary:

Job consists of working directly with our Outdoor Lighting Contractors in assisting them with their schedules & business needs. Primarily handling inbound customer calls and scheduling appointments as needed for multiple locations with limited shipping requirements.

Basic requirements are listed below:

• The ability to multitask
• Attention to detail
• Excellent phone etiquette
• Ability to lift 25 lbs.
• Microsoft Office experience
• Gmail Experience preferred
• Excellent organizational skills
• Proper speaking & writing grammar
• Previous customer service experience

Benefits:

• 401(k)
• Health insurance
• Company offers a 401K with 3% of salary contribution and Major Medical Health Insurance with a portion of monthly premiums covered by company.
• Vision insurance
• 401(k) Company Contributions
• Paid time off
• Health Savings Account

Hours: Mon-Fri 8AM-5PM.

Job Type: Full-time

Starting Pay: $15-17 per hour based on experience

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• Paid time off
• Health insurance
• 401(k)
• 401(k) matching
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Office
• In-person

Ability to commute/relocate:

• Franklin, OH 45005: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person