Financial Center Manager - Third And Yard Financial Center - Columbus, Oh

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
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This role is responsible for the daily management of a financial center and it's employees. This role operates as a business owner and is responsible for fostering a team environment, instilling an effective client-centric and risk culture in the center, and demonstrating that we are here collectively to help customers achieve their financial goals. The financial center manager holds a critical role, ensuring operational excellence and cohesive effectiveness.
A Financial Center Manager (responsibilities):

• Creates a world class client experience environment
• Manages business results through formalized management routines and coaching
• Drives operational excellence by engaging employees on business strategy
• Manages client traffic, engaging and appropriately routing clients and fostering client retention
• Develops talent, including proactive sourcing of candidates
• Manages organizational priorities and effective execution
• Manages market-level initiative prescribed by market leaders

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Managerial Responsibilities:

• Manager of Process & Data: Demonstrate deep process knowledge, operational excellence and innovation through a focus on simplicity, data-based decision making and continuous improvement.
• Enterprise Advocate: Communicate enterprise decisions, purpose and results, and connect to team strategy, priorities and contributions.
• Enterprise Talent Leader: Assess talent and build bench strength for roles across the organization.
• Driver of Business Outcomes: Deliver results by effectively prioritizing, inspecting and appropriately delegating team work.
• People Manager & Coach: Provide inspection, coaching and feedback to motivate, differentiate and improve performance.
• Risk Manager: Ensure proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
• Financial Steward: Actively manage expenses and budgets in alignment with objectives, making sound financial decisions.
• Diversity & Inclusion: Model an inclusive environment for employees and clients, aligned to company D&I goals.

You’re a person who (required skills):

• Has the ability to learn and adapt to new information and technology platforms.
• Has 3+ years’ of demonstrated experience building, leading, managing and coaching a team.
• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
• Efficiently manages your time and capacity.
• Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
• Applies strong critical thinking and problem-solving skills to meet clients’ needs.
• Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.
• Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
• Communicates effectively and confidently, and is comfortable engaging all clients.
• Can interpret performance results, find opportunities to drive success and hold others accountable to results.
• Can be flexible to work weekends and/or extended hours as needed.
• Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Collaborates effectively to get things done, building and nurturing strong relationships.

You’ll be more prepared if you have (desired skills):

• Experience in financial services and knowledge of financial services industry, products and solutions.
• Bilingual skills.
• Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
• Experience in mortgage, retail or hospitality.

Skills Used in this Role:

• Demonstrating Technology
• Learning Agility
• Sales Management
• Influencing
• Performance Management
• Multitasking
• Time Management
• Establishing Trust
• Risk Management
• Consumer Products and Solutions
• Coaching
• Customer Focus
• Overcoming Objections
• Cash Management
• Decision Making