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Company

CONDUENT
Address , Middletown, 17057
Employment type FULL_TIME
Salary $17.50 an hour
Expires 2023-10-17
Posted at 8 months ago
Job Description

About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


:

Call Center Representative

Rate of pay $17.50/hour

Your’s work- 11 AM-8 PM ONLY

Do you have great attention to detail?

Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits

Join our Team

You’ll put your skills to work by supporting our clients through document review and data entry. Your work will make a positive difference in the organization you support.

About the Role

Job Summary
The Way2Go call center located in Middletown, Pennsylvania is a growing, high volume call center that services child support payment service cards for multiple states. The call center is an inbound call center with a strong commitment to exceptional customer service. The call center hours are Monday through Friday
  • Maintain an up-to-date product knowledge through offered trainings
  • Maintain adherence to all key performance indicators as set forth within the call center & corporate guidelines
  • Provide a one call resolution through asking pertinent questions to understand cardholder’s concerns
  • Utilizing soft skills while engaging with cardholders
  • Punctual, reliable, & consistent attendance
  • Escalating cardholder concerns to the call center management team
  • Maintain a calm & positive demeanor while engaging with cardholders
  • Reviewing Quality Assurance assessments within a timely manner
  • Display effective communication & ability to follow communication procedures/guidelines
  • Updating cardholder information efficiently and accurately through active listening
  • Ability to hold self accountable for time management & multitasking skills
  • Ability to answer calls timely, as they are automatically received through blended call queues

Requirements

To be successful in this role you will:
  • Proficiency (or ability to be trained) with company standards
  • A minimum of one year of experience in a customer service roll & call center experience preferred
  • Have a High School Diploma or an equivalent level of education
  • Be organized and can multi-task while adapting to changing priorities
  • Have great attention to detail
  • Proficient computer skills in computer programs such as Microsoft 365, AVAYA phone systems, and
  • Be able to successfully pass a criminal background check

Working with us

Join a rapidly growing organization that can support your career goals.

Working for you

What you get:
  • Career Growth Opportunities
  • Opportunity to make more based on quality and production
  • Great Work Environment
  • Full Benefit Options
  • Paid Training

About Us

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Join Us

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.