Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Night Cleaner (Mon-Fri, 6P-2:30A) - Call Center
Recruited by Legacy Maintenance Services, LLC 8 months ago Address Columbus, OH, United States
Coordinator - Hr Call Center
Recruited by Cincinnati Children's Hospital 8 months ago Address , Cincinnati, 45206 $22.79 - $27.77 an hour
Call Center Process Manager E
Recruited by FIS Global 8 months ago Address , Cincinnati, 45249
Call Center Representative Jobs
Recruited by CONDUENT 8 months ago Address , Middletown, 17057 $17.50 an hour
Veterinary Call Center Representative
Recruited by Pieper Veterinary 8 months ago Address , Middletown $17 - $23 an hour
Myhr Call Center Representative
Recruited by UC Health 8 months ago Address , Cincinnati, 45216
Scheduler - Call Center
Recruited by Beebe Healthcare 8 months ago Address , Georgetown, 19947
Hr Call Center Manager
Recruited by Cincinnati Children's Hospital 8 months ago Address , Cincinnati, 45206 $41.10 - $52.27 an hour
Inbound Call Center Representative - Spectrum - In Office Portland, Me
Recruited by Spectrum 8 months ago Address , Portland, 04103, Me
Call Center Representative Jobs
Recruited by tout.group 9 months ago Address Cincinnati, OH, United States
Call Center Representative Jobs
Recruited by tout.group 9 months ago Address Columbus, OH, United States
Call Center Sales Representative
Recruited by KEMBA Financial Credit Union 9 months ago Address Columbus, OH, United States
Customer Support Center Engineer
Recruited by Component Repair Technologies 10 months ago Address Mentor, OH, United States
Call Center Associate Jobs
Recruited by Gravity 10 months ago Address Columbus, OH, United States
Call Center - Bilingual Spanish
Recruited by Progressive Insurance 10 months ago Address Columbus, OH, United States
Call Center - Bilingual Spanish
Recruited by Progressive Insurance 10 months ago Address Cincinnati, OH, United States
Call Center Representative Jobs
Recruited by Progressive Insurance 11 months ago Address New Hampshire, OH, United States
Night Cleaner (Mon-Fri, 6P-2:30A) - Call Center
Recruited by Legacy Maintenance Services, LLC 11 months ago Address Grandview Heights, OH, United States
Inbound Call Center Jobs
Recruited by Mortenson Dental Partners 11 months ago Address , Louisville, 40223, Ky
Call Center Sales Representative - Entry Level
Recruited by DialAmerica 11 months ago Address , North Charleston, 29406, Sc
Member Services Agent (Call Center Representative)
Recruited by Southern Scripts 11 months ago Address , Owings Mills, 21117, Md
Customer Service Representative / Call Center Remote
Recruited by AAA East Central 11 months ago Address , Ashtabula, 44004, Oh $19.80 an hour
Call Center Representative - Balance Work And Home Schooling!
Recruited by DialAmerica 11 months ago Address , Middleburg Heights, 44130, Oh
Customer Call Center Representative Iii - Nashville, Tn
Recruited by QTC Management, Inc. 11 months ago Address , Nashville, 37214, Tn $18.87 an hour
Scheduler - Bmg Call Center
Recruited by Beebe Healthcare 11 months ago Address , Georgetown, 19947, De
Customer Service Representative / Call Center Remote
Recruited by AAA East Central 11 months ago Address , Portsmouth, 45662, Oh $19.80 an hour
Access Center Representative - Access Call Center
Recruited by UAB Medicine - UA Health Services Foundation (UAHSF) 11 months ago Address , Birmingham, Al
Call Center Scheduling & Traffic Controller
Recruited by National General Insurance 11 months ago Address , Alexandria, 71301, La
Senior Call Center Manager
Recruited by Conduent 1 year ago Address , Guaynabo, 00968, Pr
Vitals Monitoring Call Center Manager
Recruited by Modivcare 1 year ago Address , , Oh $69,900 - $80,000 a year
Health Plan Call Center Manager
Recruited by Ascension 1 year ago Address , Troy, 48098, Mi From $66,165 a year
Patient Dining Call Center Representative
Recruited by Overlake Medical Center 1 year ago Address , Bellevue, 98004, Wa
Call Center Sales Jobs
Recruited by Spectrum 1 year ago Address , Mililani Town, 96789, Hi
Call Center Pharmacy Claims Technician
Recruited by Humana 1 year ago Address , Troy, 48083, Mi
Customer Service Representative - Apply Today, Start Asap!
Recruited by DialAmerica 1 year ago Address , Athens, 30607, Ga $10 - $15 an hour
Call Center Representative Jobs
Recruited by Lithia Motors, Inc. 1 year ago Address , Roseville, 95661, Ca $18 an hour

Customer Service Representative - Call Center (11:00Am-7:30Pm Est/Start 6/5)

Company

Green Dot Corporation
Address , Cincinnati, Oh
Employment type FULL_TIME
Salary $20 an hour
Expires 2023-06-28
Posted at 1 year ago
Job Description
We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips.
At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission.
<<>><<>><<>><<>><<>><<>><<>><<>><<>><<>>
JOB DESCRIPTION
Green Dot is looking for top customer service professionals to join our new Operations Center in Blue Ash, OH!
Pay rate $20.00/hr
11:00am-7:30pm EST
You will support inbound customer inquiries and resolve customer issues by delivering world-class customer service. In Green Dot Customer Support, we continually seek individuals with a keen passion for delivering exceptional customer experiences, a desire to make a positive impact, a commitment to their work, the ability to elevate the performance of their team members and display enjoyment for solving complex customer issues.
Job Responsibilities
  • Ensure that all customer escalations and complaints are managed to excellent professional standards and within Green Dot terms and policies.
  • Understand current business processes and tools that impact our customers and work with the manager and the necessary owners internally to resolve any issues and fix processes.
  • Demonstrate the ability to understand the big picture and identify the underlying drivers causing complaints by capturing, reporting and analyzing systematic issues and recommending solutions to improve processes and products.
  • Follow escalation and complaint procedures in order to ensure that all customer escalations and complaints are tracked, and all relevant parties are informed of actions taken to resolve issues.
  • Receive inbound contacts calls and complete outbound contacts (callbacks, responses, etc.) to ensure that all queues are maintained, and all service levels are met. Maintain personal and team accountability for productivity and efficiency.
  • Demonstrate ownership of customer issues and work proactively with Green Dot business units, partners and vendors to manage issues through to a complete resolution in a timely manner.
  • Capture all pertinent customer contact information accurately and concisely within the data capture systems and ensure data is properly maintained.
  • Demonstrate sound negotiation, problem-solving and conflict resolution skills by working to resolve issues within your own authority and parameters whenever possible, while utilizing sound judgment to understand when it will be both effective and necessary to escalate to a higher authority.
  • Utilize appropriate tools to ensure the customer receives relevant information and identify knowledge gaps and/or outdated policy/procedure which caused frontline efforts to fail.
  • Advocate as the “voice of the customer” to Green Dot. Proactively make recommendations to address the root causes of escalations and complaints by leveraging escalation contacts and processes.
Job Requirements
  • Strong verbal and written communication skills.
  • 1+ years of customer service and/or contact center experience preferred
POSITION TYPE
Regular
<<>><<>><<>><<>><<>><<>><<>><<>><<>><<>>
Green Dot promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Green Dot provides reasonable accommodations for candidates on request and respects applicants' privacy rights.