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Call Center Representative Jobs

Company

Progressive Insurance

Address New Hampshire, OH, United States
Employment type FULL_TIME
Salary
Category Insurance
Expires 2023-06-27
Posted at 10 months ago
Job Description
Join Forbes’ 2023 Best Employer for Diversity!


If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position.


Job Opportunities


  • Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
  • Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products


Must-have Qualifications                                                                    


  • Instead of the above, two years of relevant work experience
  • Two years of post-secondary education or higher


Bilingual positions are also available; must be fluent in Spanish (speak and read)


Training starts: July or Aug 2023


Schedule: Most schedules will include a weekend day and evening hours after completion of training


Work From Home Office Requirements


  • Designated workspace free from noise and other distractions
  • All Progressive hardware you receive needs to be connected to a surge protector   
  • Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
  • Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
  • High-speed internet access is at your expense unless otherwise required by law


Compensation


  • $19.50 or $21.00 per hour depending on the role you are selected for
  • An additional 10% when you work evening or weekend hours
  • Performance-based rewards
  • Gainshare bonus up to 8%-16% (depending on position) of your eligible earnings based on company performance


Benefits


  • Career development & tuition assistance
  • 401(k) with dollar-for-dollar company match up to 6%
  • Paid time off
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Health care flexible spending accounts, health savings accounts, & life insurance


Energage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.


Equal Opportunity Employer


For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/


Job


Contact Center


Primary Location


United States-New Hampshire


Schedule


Full-time


Employee Status


Regular


Work From Home


Yes