Veterinary Call Center Representative

We are seeking highly motivated individuals to join our super Call Center team in providing outstanding client service. Our Call Center deals with all kinds of calls. Therefore, the position requires strong customer service skills and the ability to remain calm under stressful situations and difficult conversations. You may be helping a new client set up a their account, or speaking with someone whose animal is experiencing an emergency. Applicants must be friendly, professional, and courteous, and must love clients and their pets! Ideal candidates will have excellent phone etiquette skills, be computer literate, and able to multitask in a fast-paced environment.

Pay: $17-$23/hr. depending on experience, level of education and certification.

About Us:

Pieper Veterinary's family of hospitals include primary care, specialty care, urgent care, and 24-hour emergency care, with locations reaching from the heart of the Connecticut River Valley down to the southern shoreline. In addition to primary and wellness care, our 24-hour emergency service and 7-day urgent care service provides your pet with care every day of the week. We also provide specialty services that include surgery, neurology, internal medicine, diagnostic imaging, oncology, critical care, and physical therapy. We are also very proud to be a VECCS Level I certified emergency and critical care facility.

Our mission is to provide exceptional medical care for our patients and the highest level of customer service to their owners. We are proud to be able to offer the most advanced technology and diagnostics to our patients, while still maintaining the feeling of community and family that the Pieper name has come to stand for.

Scheduling will be within the following business hours:

• Weekends 8:00am to 5:00pm
• Weekdays 7:30am to 8:30pm

Skills & Requirements

• Must appropriately read invoices, process payments and deposits. Must possess basic math skills.
• Compassion and sensitivity: Ability to be sensitive to a concerned owner.
• Interpersonal skills: comfort when dealing with clients, staff, and others.
• Organizational skills: Ability to multitask. Ability to manage office operations such as taking messages, scheduling appointments, and maintaining patient files.
• Customer service skills: Ability to provide friendly, efficient service as on the phone to both clients and other staff members. Considerable tact and diplomacy is required.
• Responsibilities include: Receiving & making calls, paging, faxing, printing, transcribing voicemails, sending emails, scheduling, confirmation calls/texting, cleaning, taking electronic payments, training and other clerical duties.
• Ability to remain calm during emotional and stressful situations.
• Reliability: Regular attendance and timeliness are essential functions in order to fulfill the requirements of this position.
• Communication skills: efficiently communicate with other staff and clients, both in writing and verbally.
• Technology skills: Ability to operate office technology such as computers, tablets, scanners, fax machines, and copiers.

Work Environment

Our call center representatives do not have any interaction with animals or clients face to face. All client interaction is strictly over the phone and email. This position is a full-time desk job, so sitting in one position for most of the shift is required.

Following the initial training period (4-8 weeks), some of this work may be performed remotely. However candidates should be prepared to work all shifts in-hospital at our main campus in Middletown.

Benefits:

• Employee appreciation events and activities
• Employee Assistance Program
• Comprehensive one-on-one client service classes and hands-on training
• Paid time off
• Many opportunities for internal transfer and promotion
• Generous employee pet discount
• Annual uniform allowance
• 401(k) plan with employer match
• Insurance: health, dental, vision, and disability
• Referral bonuses
• Continuous learning via in-house training seminars and reference material

Pieper Veterinary considers applicants for employment without regard to, and does not discriminate on the basis of, an individual s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Pieper Veterinary discriminate on the basis of sexual orientation or gender identity or expression.