Inbound Call Center Jobs

Description

The primary role of the Call Center (Patient Services Team) is to take inbound calls and assist new and existing patients in scheduling appointments at our dental offices. Previous customer service experience and the ability to multi-task while communicating on the phone and in writing with patients are a must. We are searching for applicants who have a "smile in their voice", a warm, professional & friendly disposition, attention to detail, and excellent communication skills. Dental knowledge is a plus. The start date for this training class will be June 21st.
Remote position, but must live within an hour of Louisville, KY.

BENEFITS

Becoming a part of Mortenson Dental Partners gives you instant access to a variety of benefits throughout your career including:

• Bonus opportunities available
• Continuing education opportunities offered at no cost (job specific)
• Relocation opportunities available
• Advanced Technology
• Employee Stock Ownership Plan (work 1000 hours in a year)
• Support from Managers and Directors
• Medical insurance with company contribution
• Paid Time Off & holidays (qualify after 60 days & work 30 hour or more a week)
• Employee assistance program
• 401K (automatically enrolled)

Responsibilities

• Follows scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists.
• Maintains quality while consistently maintaining minimum expectation levels.
• Ensures the telephone is answered in a timely and professional fashion.
• Personally, strives to delight patients and families by creating a kind, gracious, and caring environment.
• Promotes a "team first" attitude by demonstrating positive and caring relationships and communication with coworkers.
• Checks all messages and voicemail systems in a timely manner, ensuring calls are returned within expected time frame.
• Accurately schedules and cancels patient appointments and inputs correct patient data into appropriate systems to ensure manageable and profitable schedules for dentists and hygienists.

Requirements

• Excellent verbal and written communication skills
• Multi-tasking ability
• Strong computer skills including an ability to learn new technology

Desirables

• Bilingual
• Open Dental, Open Office, computer, copier, fax, telephone