Business Development Manager – Weddings & Celebrations

JOB OVERVIEW

Direct report: Sr. Director of US Sales Strategy, Meetings & Events

Location: Miami-Dade (On site position with hybrid remote policy) or Remote

Type of contract: Full time employee

RESPONSIBILITIES AND MISSIONS

1. Business Development & Growth: Weddings & Celebrations

· Leads Club Med sales efforts on all romance-travel topics for the USA:

o Participates in industry romance-travel trade shows and events

o Liases with Field Sales Team to manage relationships with USA travel agents and wedding planners

§ Acts as key support to close romance-travel business.

o Responsible for coordination, operations and training for the North America zone (includes Canada & Mexico)

· “Owner” of the Club Med Weddings program, acts as the main contact person for all the local Wedding Planners or Local Authorities in each resort where weddings are offered

· Manages the upkeep and evolution of the Club Med weddings packages

· Manages destination wedding planner contracts for all NAM resorts where weddings are offered

· Ensures smooth construction of the wedding event with the customer, wedding planner and resort

· Sources new business opportunities/leads: 30th Anniversaries, Birthdays, Quinceaneras etc.

· Promotes an upsell strategy throughout wedding contract life

· Defines post stay strategy – with objective to increase the return rate for wedding guests

o Convert guests to returning individual clients

o Bride & Groom honeymoons

o Anniversaries

• Lead point of contact for Bisutti weddings

2. Coordination: Build Efficiencies

· Ensure the in-resort operations/logistics align with the customer contract

· Coordination of the calendar of events with Sales Ops & Revenue Management

· Product offer in alignment with the Call center front line agents and management

· Sustainable Celebrations workflow in coordination with Sales, Call center and Planner

3. Marketing & Training: Manages the Eco-system of Sales & Marketing Wedding Touchpoints

· Sales Tools (brochure, website, social) Updates w/Marketing Support

o Ensures qualitative 360 marketing & sales weddings visibility

· Provides content strategy

· Creates a Weddings & Celebrations internal culture and knowledge trough efficient training: contact center, sales teams, resort teams

· Builds/shares expertise and knowledge: monitoring trends, benchmarking competition

DESIRED SKILLS AND EXPERIENCE

Education:

Bachelor’s Degree in Tourism or Business Administration preferred

Languages:

Excellent level of spoken and written English

Spanish and French a plus

Knowledge & Experience:

Hotel experience (weddings & events)

Operational and administrative knowledge of the wedding and banquet segment

Event production/logistics – evaluation of events and projects and implementing improvements

Wedding sales techniques

Wedding rituals of different religions

Romance event design

Knowledge of health and safety guidelines and practices for events

Competencies and/or Skills

Event operation

Track record of successful event delivery, with a focus on exceptional experience

Public relations

Customer service in hospitality and/or wedding planner

Analysis, problem solving and decision making

Managing budgets and reports

Responding to inquiries in a timely manner

Proven record of meeting sales targets

Upselling

Strong organizational skills, with the ability to prioritize effectively, work efficiently and juggle competing priorities

Friendly and flexible approach. Building positive relationships with colleagues and guests

High standards of professional presentation

ABOUT CLUB MED

Since it was founded in 1950 and it created the all-inclusive vacation concept, Club Méditerranée has been the world leader on its market, and has developed a resolutely upscale, friendly, and multicultural spirit. Club Med boasts 70 resorts located in the most beautiful sites in the world, a cruise ship, and Luxury Villas & Chalets and, now more than ever, is associated with dreams and happiness.

There are 20,000 Gentle Organizers (G.Os) and Gentle Employees (G.Es) at Club Med, who work in the villages, but also at the Paris, Lyon, Singapore, Shanghai, Rio de Janeiro and Miami headquarters, in the sales offices situated in dozens of countries and in travel agencies.