Business Analyst - Ops

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About The Team

We are a group of hard-working professionals, with a diverse mix of experience and backgrounds, located across the United States and EMEA. The team promotes Workday’s core values with a strong dedication to our employees. We are looking for an Analyst to join Services Operations and the ideal candidate will have a passion for quality, customer service, and enjoys working in a complex, fast paced environment.

About The Role

An Analyst will be very detailed, self-motivated, results oriented, and an excellent communicator. Our employees are at the core of our business which means having a partnership mentality as a trusted advisor to guide and collaborate with multi-functional teams will be significant in this role. You will harmonize with various groups, ensure data is accurate and current in multiple systems, define and document business processes and requirements. You will join a team that searches, completes and performs daily control of quantity and quality of data.

This role requires analysis of sophisticated business problems to be solved with configuration solutions. Our distributed team works closely with partners, customers and internal teams to ensure we're providing an outstanding experience. Our roles are fast-paced and focus on analyzing challenging problems and coming up with solutions to a variety of operational critical issues, all while running various projects and initiatives! This role is about passion, innovation and excellence in a fast-paced and multifaceted organization.

About You

• Workday is unable to consider applicants that require visa sponsorship or work authorization for this role.***

Workday offices have reopened and this role requires ability to work onsite at one of the approved locations:

• Irvine, CA
• Austin, TX
• Chicago, IL
• Atlanta, GA
• Pleasanton, CA
• Salt Lake City, UT

Basic Qualifications

• 2+ years of providing support to internal/external stakeholders
• 2+ years of troubleshooting/resolving issues through ticketing support systems (i.e. Salesforce, Jira, etc.)
• 1+ years of Salesforce experience (within account contact and cases, agreements) is REQUIRED

Other Qualifications

• Proficient in Word, Excel, and PowerPoint
• Previous experience supporting operations-related initiatives within a Professional Services Management Team a plus
• Ability to work independently, with general direction and mentorship
• Ability to interpret, analyze, and resolve operational issues including addressing questions, and updating systems
• Ability to manage independent, ongoing projects in addition to daily caseload
• Detail oriented, analytical approach

Workday Pay Transparency Statement

The base pay range for the primary location of this job is listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, future potential and internal pay parity. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.CA.Irvine

Primary Location Base Pay Range: $78,100 - $117,200

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!